Patient Account Collection Specialist - R-622615_0-7347

Recipient Account Collections Specialist

Cochlear is helping people hear, and be heard, all over the world! If you have a background in patient collections, this is a fantastic opportunity to join the Reimbursement & Insurance Services team at the global leader in implantable hearing devices!

This role offers a hybrid or remote work environment dependent on place of residence. The position follows a hybrid work model for Colorado-based employees (in-office three days per week in Lone Tree, CO). Candidates residing outside of Colorado may work fully remotely.

Why You'll Love This Role:

• Mission-driven work: Help patients resolve accounts so they can focus on what matters-hearing.
• Flexibility: Hybrid schedule for Colorado-based employees (3 days in Lone Tree office) or fully remote for candidates outside Colorado.
• Competitive rewards: Strong pay, bonus opportunities, and comprehensive benefits.

What You'll Do:

• Partner with patients to resolve outstanding balances and explain account activity.
• Offer payment options, process payments, and manage payment plans.
• Review accounts for reimbursement or self-pay responsibility.
• Ensure compliance with federal/state guidelines and Cochlear policies.
• Handle sensitive conversations with empathy and professionalism.
• Manage multiple priorities in a fast-paced environment.

What We're Looking For:

• 5+ years in patient medical billing/collections.
• Strong knowledge of: medical collections process & A/R principles, revenue cycle management, claims processing, insurance regulations, commercial insurance, Medicare, Medicaid, and EOBs.
• Proficiency in Microsoft Office (Teams, Outlook, Excel, Word).
• Ability to stay organized, meet deadlines, and thrive under changing priorities.
• Collaborative team player with excellent communication skills.

Total Rewards:

• Pay Range in the United States: $26.00 - $27.50 based upon experience, as well as an annual bonus opportunity of 5% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs. For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing.

Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day.

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required. The work environment is a remote work environment. This is representative of the environment an individual may encounter while performing the essential functions of this job.

Apply now by completing your application form online.