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Customer Service Representative
Customer Service RepresentativeNewegg • Diamond Bar, CA
Customer Service Representative

Customer Service Representative

Newegg • Diamond Bar, CA
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

  • Answers incoming customer calls over the phone and/or via email and social media regarding billing issues, product problems, service questions, and general client concerns.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
  • Assist with placement of orders, refunds, or exchanges/adjustments.
  • Update customer information in the customer service database during and after each contact.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Contribute to team effort by accomplishing by impacting the company's bottom line by problem-solving and turning frustrated clients into repeat customers.
  • The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Job Requirements

  • High School diploma or GED required; Any college is a plus.
  • Must be 18 years of age or older.
  • 6 months -- 1 year of customer service experience.
  • Schedule will include weekends and holidays. Peak season overtime will be required.
  • Ability to remain professional and courteous with customers at all times.
  • Strong verbal and written communication skills.
  • Must have strong computer skills, including but not limited to MS Word and Outlook.
  • Good listening skills.
  • Ability to form partnership with department and gain intimate knowledge of department operations.
  • Detail-oriented, and self-motivated with desire to continuously improve operations.
  • Exhibit strong business curiosity and must be willing to explore details to challenge the status quo.
  • Ability to work both independently and with a team in a collaborative work environment.
  • Ability to treat all information confidentially.
  • Typing skills and strong multi-tasking skills
  • Adaptable and proactively able to move with change while maintaining a positive attitude.

Travel Requirements

This position does not require any travel.

#LI-AZ1

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Customer Service Representative • Diamond Bar, CA

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