Campus Receptionist

Job Description

Job Description

The Campus Receptionist is responsible for operating the multiline telephone system, answer incoming calls and direct the callers to the appropriate personnel.

ESSENTIAL DUTIES, RESPONSIBLITIES, AND EXPECTATIONS

• Create a positive first impression on all visitors by being the friendly, calm and courteous greeter of our students, our customers, and our vendors;
• Retrieve messages from voice mail and forwards to appropriate personnel;
• Answer incoming telephone calls, determine the purpose of the calls and forward the calls to appropriate personnel or department;
• Maintain a clean front area that is uncluttered and projects a professional image;
• Take and deliver messages or transfers calls to voice mail when appropriate personnel are unavailable;
• Create files, review prospective student documents for accuracy, make copies, and scan documents into system;
• Create and / or run reports as required;
• Answer question about organization and provide callers with address, directions, and other information;
• Welcome on-site visitors, determine the nature of their business, and announce visitors to appropriate personnel;
• Monitor all activity at the front door of the campus;
• Maintain confidentiality of Institute information, specifically student data;
• Manage and deliver outgoing mail and receive, sort, and route incoming mail;
• Maintain and route publications, packages and sign for items delivered by professional courier;
• Maintain fax machines, assist users with sending and receiving faxes, send, retrieve and route incoming and outgoing faxes;
• Take payments for services and products;
• Order, receive and maintain office supplies;
• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary;
• Perform other clerical duties as needed, such as filing, photocopying, and collating;
• Represent the Institute and all affiliated brands in the most professional and positive light at all times;
• Regular, consistent, on-time attendance is an essential function of the job;
• Perform other duties as required or assigned.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and / or abilities required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

Computer Skills :

Writing and Communication Skills :

Skills, Abilities, or Other Qualifications :

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands :

Mental demands :