Bi-Lingual (English & Spanish) Scheduler, Valuations

Scheduler Position

Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler. The ideal candidate is a highly motivated individual, driven by competition, yet customer service oriented. A Scheduler's role is unique in that it requires high levels of both production and customer service. If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink.

This is a Bi-Lingual role: Candidates must be able to speak fluent English & Spanish for consideration.

Preference will be given to candidates who are willing and able to work M-F 11:30-8:00 or 12:30-9:00 Eastern.

A Day In The Life

In this role, you will

• Review and assess appraisal order needs
• Perform call center responsibilities, such as making and taking high volume phone calls to and from access contacts such consumers, realtors and property managers
• Coordinate scheduling appraisal appointments within ServiceLink's operating system, and engaging real estate appraisers as needed
• Meet and exceed daily production goals and quality requirements
• Support all operational teams

Who You Are

You possess

• Exceptional customer service skills
• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.
• Excellent verbal and written communication skills.

Responsibilities

Assess order requirements, client and vendor needs

Ensure company's performance commitment to client(s) is met by monitoring and prioritizing work-in-progress

Follow escalation processes as directed

Confirm appointment completion via phone and/or email with appraisers and access contacts

Troubleshoot through complex engagements and provide feedback to appropriate parties

Communicate process expectations via phone and email with access contacts and vendors

Monitor team email folder

Adhere to all company policies and procedures

Meet minimum production goals and quality requirements

Be proficient in ServiceLink operating systems and internal search engines

Perform all other duties as assigned

Qualifications

High School diploma or equivalent preferred

Detail oriented, efficient and organized

Exceptional customer service skills

Some proficiency in Microsoft Outlook and Excel

Ability and willingness to work a flexible schedule, to include overtime, evenings, and/or weekends as needed