Technical Account ManagerVirtualVocations • Laredo, Texas, United States
Technical Account Manager
VirtualVocations • Laredo, Texas, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Account Manager who will provide proactive technical support to enhance customer success.
Key Responsibilities
Analyze support trends and customer usage patterns to identify optimization opportunities
Develop proactive solutions and recommendations to prevent recurring issues
Create customer-specific guidance and best practices to improve system utilization and ROI
Required Qualifications
2-4 years of technical support experience with a focus on customer success
Strong analytical skills to identify patterns and trends from support data
Experience in customer-facing roles with a consultative problem-solving approach
Advanced troubleshooting skills with an emphasis on root cause analysis
Experience with SQL databases and basic data analysis capabilities
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Technical Account Manager • Laredo, Texas, United States
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