Rate Specialist

Description

Position at Span Alaska Transportation

About Us

Span Alaska Transportation, established in 1978, is a premier, asset-based freight forwarding company serving the great state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail. We are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others.

Our supportive and empowering work environment is the foundation of the superior service, customer experience, and satisfaction we are known for within our industry.

Matson is honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.

Learn more at spanalaska.com.

About the Role

The Rate Specialist plays a key role in supporting our pricing operations by preparing accurate rate quotes, rating, and auditing freight bills, and ensuring customers receive timely, professional service. This position requires strong attention to detail, solid communication skills, and the ability to work efficiently in a fast?paced logistics environment.

This position does not include supervisory duties.

What you'll do:

* Prepare and deliver rate quotes for internal teams and external customers

* Rate freight bills with accuracy and consistency

* Audit completed bills to ensure correct pricing and documentation

* Analyze land costs and apply appropriate pricing rules

* Provide courteous, professional customer support via phone and computer

* Create and distribute written rate sheets as needed

* Maintain and update tariffs to ensure current, accurate information

* Support general customer service functions, including:

* Answering incoming calls

* Researching and resolving pricing issues

* Handling special requests

* Review and approve vendor invoices as required

* Collaborate with coworkers and other departments to support operational needs

* Follow all company safety procedures and guidelines

* Prepare corrections and updates to billing or pricing documentation

* Perform other duties as assigned

You have these skills:

* Strong active listening and verbal communication skills

* Clear written communication and reading comprehension

* Sound judgment and decision?making abilities

* Effective time management and prioritization

* Social perceptiveness and customer?focused mindset

* Basic math proficiency

* Computer literacy, including Microsoft Office and Windows

* Ability to stay organized in an open office environment

* High attention to detail

* Familiarity with general office procedures

* Ability to operate a multi?line phone system

And these qualifications:

* High school diploma or equivalent required

* Additional education or vocational training preferred

* One to two years of general office experience required

* Minimum two years of transportation or freight industry experience required

* Equivalent combinations of education and experience may be considered

Physical Requirements:

* Ability to independently lift up to 20 pounds

* Ability to perform repetitive motions

* Ability to use proper lifting techniques

* Ability to sit at a desk and work at a computer for extended periods (accommodations available)

* Preferred: Ability to work in a warehouse environment with exposure to outdoor elements and exhaust fumes

Work Environment:

* Preferred: Ability to work in a warehouse environment with exposure to outdoor elements and exhaust fumes

The hourly range is posted for this position in Washington. The hourly rate will depend upon qualifications and other operational considerations.

Span Alaska Transportation offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families. These benefits options include life insurance, supplemental life insurance, short-term, and long-term disability insurance, as well as more specialized benefits such as emergency childcare, death and dismemberment insurance, prepaid legal services, and adoption assistance. Span offers contribution opportunities to your 401K or Roth accounts with employer matching along with 8 paid holidays a year and tiered paid time off benefits.

At Span Alaska, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.

#SAT

Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances. View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.

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