Operations Associate

Job Title : Operations Associate

Location : San Francisco, CA (on-site)

Reports to : Director of Operations

Department : Operations & Digital Commerce

About the Role

We are looking for a proactive, detail?oriented, and digitally capable Operations Associate to join our team. This hybrid role combines hands?on facility responsibilities with digital platform management. Youll help maintain a clean, organized, and welcoming fitness space while managing key tools like WooCommerce, WordPress, WPBakery, LearnDash, and Google Analytics.

The ideal candidate thrives in both physical and digital environments someone who can clean the gym floor, assist a client, and troubleshoot a product page layout without skipping a beat.

Key Responsibilities

• ???? Facility Operations
• Open and close the facility according to established SOPs
• Maintain cleanliness of gym areas : equipment, floors, locker rooms, restrooms, laundry
• Manage towel processing, inventory restocking, and supply control
• Monitor HVAC, lighting, and ventilation systems for safety and efficiency
• Respond to client needs, assist with orientation, and track trainer sessions
• Respond promptly to real?time alerts from the call button system carried during your shift
• Monitor internal updates via the teams WhatsApp group and acknowledge important operational messages with a timely reaction
• Update product listings, pricing, and inventory in WooCommerce
• Edit and maintain website content using WordPress (backend) and WPBakery Page Builder
• Upload and manage courses, users, and reports in LearnDash LMS
• Interpret website engagement and traffic trends using Google Analytics
• Troubleshoot and resolve common site / content issues (layout errors, plugin conflicts, etc.)
• Ensure uploaded images are in optimized formats (JPEG, PNG, WebP), properly compressed, and include alt text
• Apply basic SEO practices in content and page updates (headings, keywords, metadata)
• Post schedule changes and internal updates on the website
• Operate the POS system and handle retail transactions with accuracy (cash / ?card)
• Replenish, track, and document inventory of merchandise and consumables using the Product Tracking Sheet
• Conduct periodic inventory audits to ensure alignment between physical and digital stock

Requirements

Were building a team of people who take pride in their work, contribute to a smooth and professional environment, and want to grow with the company. High?performing employees will have opportunities for cross?training, internal advancement, and greater responsibility in both operational and digital areas.

Assessment & Hiring Process

Compensation will be determined based on the outcome of the assessment and final interview. Salary range will reflect the candidates demonstrated ability to meet the digital and operational requirements outlined in this description.

Final?stage candidates will be invited to complete a mandatory on?site practical assessment, where they will demonstrate hands?on ability to work with WordPress, WooCommerce, LearnDash, WPBakery, and basic troubleshooting scenarios. This is a required step prior to the final interview.

Please send your resume and a brief note outlining your interest in this role to o.collins@alexfitnesssf.com . Applications will be accepted until June 25, 2025 . Qualified candidates will be contacted for the assessment and interview process.

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