Customer Service Representative - State Farm Agent Team Member

Benefits:

• Laptop and all work material
• Office Luncheons and team events
• Gym Stipend
• Retirement Plan
• Life Insurance
• Company parties
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a Customer Service Representative with Claudia Alarcon State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Process billing Inquires, payments, and reinstatements.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions and follow all agency compliance procedure.
• Participate in team training and contribute to smooth office operations

QUALIFICATIONS:

• Active California Property and Casualty License
• Previous customer service experience preferred.
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Organized reliable and detail oriented
• Insurance experience preferred (but not required)
• Bilingual English/ Spanish preferred