Closing Team Member

Closing Team Member

Job description

The co-founder, Dave, a chef trained in Thomas Keller’s Bouchon restaurant

organization came up with a simple process: take the best quality chicken, prepare the

chicken in a proprietary brine, and after deep frying; top the most tender chicken in the

world with one of seven signature spice blends.

Summary:

The Team Member is responsible and accountable for performing specific tasks and

duties assigned within the restaurant including guest service, food prep, restaurant

cleanliness and teamwork.

Duties:

The Team Member will maintain a fast speed of service, resolve questions and

concerns of guests, and follow all safety and security procedures.

In addition, they:

- Follow the steps outlined in the DHC Training Program to learn new skills, duties, and

responsibilities

- Communicate to their immediate supervisor when additional training guidance and

practice is needed

- Understand how each job responsibility impacts guests, employees, and overall

restaurant operations

- Greet guests, record orders, and serve food and beverages with a consistently positive

and helpful attitude, including answering questions

- Work together with their co-workers to prepare items on the DHC menu while following

cooking instructions, safety procedures, and sanitary requirements

- Use specific kitchen machinery/equipment such as ice cream dispensers, fryers,

warmers, etc.

- Ensure restaurant cleanliness daily by clearing tables, sweeping and mopping floors,

washing/sanitizing/disinfecting kitchen

utensils and high touch-point areas, and servicing restrooms

- Handle guests’ concerns and complaints professionally and calmly to resolve

problems according to restaurant policy

- Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform

policy

- Are performance-oriented and performance driven; understand performance

expectations and are aware of performance

results

- Abide to the rules and direction given by the restaurant management team

Job expectations

The Team Member will work productively in a fast-paced environment in which they will

be interacting with guests, work closely with other Team Members to complete tasks,

and conduct other duties assigned by the restaurant management team.

In addition, they:

- Ensure that they abide by company policies and directives

- Support the goals, decisions, and directives of the restaurant management team and

is not insubordinate

- Contributes to the restaurant’s success by accomplishing the expected work during

each shift consistently

- Communicate effectively with team members and management to resolve any

interpersonal issues as needed

- Follows all company guidelines for food and cash controls; follows all cost control

guidelines to maintain and minimize

restaurant costs; properly uses all products, supplies, and equipment facilities

Requirements

- Current student or high school diploma/GED preferred

- Must be at least 16 years old

- Flexibility to work nights, weekends, and holidays

- Ability to stand for long periods of time and work in a fast-paced environment

- Positive attitude while conducting any and all duties

- Commitment to guest satisfaction

- Effective communicator with co-workers and the restaurant management team

Transportation & accessibility

- Must have reliable transportation to work

- Must have telephone or other reliable method of communicating with supervisor and

co-workers

Hours:

- Must be able and willing to work flexible hours including opening and closing shifts

- This includes working weekends/nights & holidays whenever necessary

Skills & Abilities:

- Excellent time management skills

- Strong people/guest service skills

- Ability to look at the restaurant operations from a guest’s point of view

- Ability to take initiative and solve problems

- Able to stand for long periods of time

- Able to bend and stoop

- Able to work around heat

- Able to work around others in close quarters

- Able to lift 50-75 lbs. comfortably

Job Type: Full-time/ Part-time

Salary: $15.00 - $18.00 per hour

Benefits:

• Employee discount

• Paid time off

Experience level:

• No experience needed

Restaurant type:

• Fast casual restaurant

Shift:

• Evening shift

• Night shift

Weekly day range:

• Every weekend

• Monday to Friday

• Weekends as needed

Work Location: In person