Client Service Representative

Description

Central Texas Veterinary Specialty & Emergency Hospital is looking for a Client Care Representative to Join Their Team in Round Rock!

The Client Care Representative plays an integral role in the Advanced Veterinary Care provided by our team. This role goes hand in hand with our purpose statement of enhancing the quality of life for our patients.

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within the scope of the mission and purpose statement of Central Texas Veterinary Specialty and Emergency Hospital.
• Work with personal accountability and exceptional morale.
• Interact professionally, with integrity and compassion toward coworkers, clients and patients in accordance with this organization's core values.
• Work effectively and independently while understanding the necessity for communicating and coordinating work efforts with other employees.
• Commit to providing excellent high-quality care of patients.

Position Responsibilities

• Answer multiple line phones
• Schedule appointments
• Greet clients upon arrival
• Prepare and collect information from clients to create or update their pet's chart
• Explain hospital policy as it applies to payment for services rendered
• Faxing, filing, mailing
• Reminder calls
• Performing end-of-day duties
• Properly use the computer to schedule appointments, enter new client and new pet information, and generate invoices
• Appropriately prepare billings, receipts, collect, and record all payments for services rendered
• Consistent, on time arrival and attendance at work each day you are scheduled.
• Always be in position and prepared to work at the start of each shift.
• Good communication skills.
• Ability to work well with others as a team.
• Flexibility and the ability to adjust to a changing environment
• Handle stress and pressure calmly, with poise and tact.
• Self-motivated, hard worker.
• Ability to multitask, prioritize and delegate appropriately.
• Willingness and ability to learn new tasks quickly.
• Ability to receive constructive criticism and accept responsibility for actions.
• Reliable and dependable.
• Common sense, good judgment and sense of humor.

Qualifications

• GED or High School Diploma
• Two years minimum customer service experience
• Basic computer knowledge
• Know how to operate basic office equipment
• Knowledge of the veterinary field is preferred, but not required
• Must be able to bend, stoop, and stand for extended periods of time.
• Must be able to lift up to forty (40) pounds.

Special Position Requirements

• Day shifts available (9:00 am - 6:00 pm, with an hour lunch)
• Monday through Friday
• Overtime may be required
• Expect to work at least one weekend shift per month

Benefits Package

• Medical, Dental, and Vision insurance options, all starting the first of the month following the date of hire
• Short Term Disability paid for by employer
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
• Company Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• Flexible Spending Account or Health Savings Account options
• Long Term Disability option
• Progyny-Fertility and Family Building Support (up to $10,000)
• Team Member Discounts for Pet Care
• Paid time off-inclusive of sick, personal, and vacation
• LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
• Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
• Referral Bonus Program
• DailyPay on Demand
• Personal pet discounts