Information Technology ManagerOne Community Health • Sacramento, California, USA
Information Technology Manager
One Community Health • Sacramento, California, USA
[job_card.variable_days_ago]
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- [job_card.full_time]
[job_card.job_description]
The IT Manager - Helpdeskis responsible foroverseeing and managing IT helpdesk and support operations ensuring efficient technical support for end-users in healthcare responsibilities include helpdesk management ticket management user support training vendor liaison budgeting compliance and reporting.
Sacramento Clinic Locations
Essential Functions
Key Skills
Business Process,SQL,Active Directory,Information Technology,Database,Information Security,Infrastructure,ITIL,Project Management,Internet,ERP,Backup,Setup,hardware,Technical Support
Employment Type : Full Time
Experience: years
Vacancy: 1
Information Technology Manager
The IT Manager - Helpdeskis responsible foroverseeing and managing IT helpdesk and support operations ensuring efficient technical support for end-users in healthcare responsibilities include helpdesk management ticket management user support training vendor liaison budgeting compliance and reporting.
Sacramento Clinic Locations
- Midtown (Sacramento 95811)
- Arden (Sacramento 95825)
- Carmichael (95608)
Essential Functions
- Helpdesk Management:Oversee and coordinate the overall functioning of the IT helpdesk ensuring thetimelyresolution of technical issues andoptimalend-user support.
- Ticket Management:Implement andmaintaina comprehensive ticketing system to track and prioritize support requests ensuring efficient and organized handling of technical issues.
- User Support Training and Documentation:Provide hands-on user support for hardware software and network-related problems. Develop and deliver training programs for the IT helpdesk team andmaintaindocumentation for common technical issues and solutions.
- Vendor Liaison:Collaborate with external vendors and service providers to address technical issues escalate support requests when necessary and ensure effective communication and resolution.
- IT Service Improvement:Identifyopportunities for enhancing IT services and the end-user experience. Implement service improvement initiatives tooptimizesupport processes and efficiency.
- Lifecycle Management:Manage the full lifecycle of IT users systems/tools and assets including onboarding and offboarding processes account and access management and routine maintenance of directories and inventories. Ensure regular auditing of user access system configurations and IT assets tomaintainaccuracy security and compliance. Coordinate with internal staff and external partners to keep IT resources current documented and aligned with organizational needs.
- Budgeting and Resource Allocation:Prepare and manage budgets related to the IT helpdesk operations includingcontractrenewalsstaffing and equipment needs. Allocate resources effectively to ensure smooth operation of the helpdesksupporting theorganizationsclinic/office hours.
- Project Support:Support IT and departmental projects by coordinating tasks resources and timelines in collaboration with internal stakeholders and external implementing technology initiatives system upgrades andoperational improvements by providing hands-on technical support enduser readiness activities and clear communication throughout project phases. Ensure project activities are executed according to established policies documented appropriatelyeffectively communicated across stakeholdersand aligned with organizational goals.
- Compliance and Reporting:Ensure compliance with healthcare data privacy regulations particularly HIPAA within helpdesk operations. Prepare andsubmitreports related to helpdesk performance and incident resolutionmaintainingtransparency and accountability.
Additional Duties
- Supervise the IT helpdesk team including helpdesk technicians and support personnel.
- Other Duties as assigned
Minimum Requirements
- Bachelorsdegree in information technologycomputerscience ora relatedfield. Years of experience may be substituted for education contingent on demonstration of required competence in:
- Subject matter expertise
- Problem solving and troubleshooting skills
- Experience in IT helpdesk management with knowledge of healthcare-specific software and systems.
- Experience in the following areas developed in prior supervision or lead roles
- Developing department objectives and measurements to meet organizational goals.
- Staff Selection and development.
- Management of department workload
Preferred Background
- Advanced certifications in IT or relevant vendor-specific certifications.
- Proven experience in managing IT helpdesk operations within the healthcare industry.
- Familiarity with electronic health records (EHR) systems and hands-on experience in implementing andmaintainingthem.
- Strong project management skills witha track recordof successfully leading IT initiatives.
- Knowledge of the latest trends and advancements in healthcare technology.
- Experience in implementing andoptimizingIT servicemanagementbest practices.
- Demonstrated ability to effectively collaborate with cross-functional teams and external stakeholders.
- Excellent analytical and problem-solving skills with a focus on continuous improvement.
- Previousexperience in ensuring compliance with healthcare data privacy regulations especially HIPAA.
- Strong interpersonal skills and the ability to communicate effectively with both technical and non-technical stakeholders.
- Ability to collaborateeffectively across a broad spectrum of backgrounds and perspectives.Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.
- Demonstrated person-centered approach and familiarity with trauma informed systems and restorative practices.
Reasonable Accommodations
One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application please contact us
Our Benefits
For more information on the comprehensive benefits we provide please visit: Information
We only employ US citizens and non-US citizens authorized to work in the United States in compliance with federal law.
One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application please contact us
Our Benefits
For more information on the comprehensive benefits we provide please visit: Information
We only employ US citizens and non-US citizens authorized to work in the United States in compliance with federal law.
Required Experience:
Manager
Key Skills
Business Process,SQL,Active Directory,Information Technology,Database,Information Security,Infrastructure,ITIL,Project Management,Internet,ERP,Backup,Setup,hardware,Technical Support
Employment Type : Full Time
Experience: years
Vacancy: 1
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