MuleSoft Production Support EngineerDS Technologies Inc • Charlotte, NC, US
MuleSoft Production Support Engineer
DS Technologies Inc • Charlotte, NC, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]MuleSoft experience with Anypoint Studio, Anypoint Platform, and API Manager, API Exchange, Monitoring, and other Anypoint Platform components. Strong understanding of API-led connectivity, RAML, and Mule flows along with SOAP and other kind of protocol supported services. Experience in production support and troubleshooting integration issues in real-time environments. Proficiency with monitoring and alerting tools (such as Anypoint Monitoring, CloudHub, Splunk, or Dynatrace). Strong problem triaging, analytical, and communication skills. Familiarity with CI / CD pipelines, Git for MuleSoft deployments. Ability to work flexible hours, including second shift and on-call / weekend rotations. Experience with incident, problem, and change management (ITIL preferred). Exposure to cloud platforms and API Gateway management. Working knowledge of Salesforce integration, REST / SOAP web services Experience with ITIL processes (incident / problem and change managements) and servicenow
Job Title : MuleSoft Production Support Engineer
Location : Atlanta, GA / Charlotte, NC - 5 Days week No Remote
Shift : Regular / Second Shift (with On-call & Weekend Support)
Job Description :
Provide L2 / L3 production support for MuleSoft integrations, APIs, and connected systems.
- Monitor application performance, identify bottlenecks, and resolve incidents to ensure high system availability.
- Analyze and triage production issues related to Mule flows, connectors, and data transformations.
- Perform root cause analysis (RCA) and implement preventive and corrective actions.
- Coordinate with development, Salesforce, and infrastructure teams to resolve integration-related issues quickly.
- Support deployment and release activities in lower and production environments.
- Provide on-call and weekend support as part of the production operations schedule.
- Maintain detailed documentation for support procedures, incident resolution, and configuration changes.
- Work closely with business and IT teams to ensure seamless data flow across applications.
Required Skills & Experience :
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