Customer Support EngineerVirtualVocations • Dorchester, Massachusetts, United States

Customer Support Engineer

VirtualVocations • Dorchester, Massachusetts, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Customer Support Engineer who will bridge communication between customers and technical teams.

Key Responsibilities

Serve as a primary technical contact for customers, investigating and troubleshooting issues

Conduct technical diagnostics, interpreting logs and configurations to identify issues

Test new features and validate system behavior before deployment to customers

Required Qualifications

2-5+ years in technical support, product support, QA, or a hybrid support / engineering role

Experience reading JSON, logs, or debugging API-driven systems

Background in SaaS, automation, AI or machine learning-powered systems, or healthcare

Familiarity with QA tools, test cases, and validation workflows

Curious mindset with a willingness to learn new systems quickly

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