Residential AssociateHome Sweet Home Ministries, Inc. • Bloomington, IL, United States
Residential Associate
Home Sweet Home Ministries, Inc. • Bloomington, IL, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Distribute resources (food, toiletries, linens, etc) to resident and non-resident clients, based on need and / or structured times Monitor medication / substance compliance Manage front desk to ensure professional and courteous response and greeting of clients, volunteers, visitors, and donors Warmly answer telephone calls and accurately take down messages for clients and staff Monitor and enforce policies and procedures to ensure effective and safe provision of client services Check client eligibility before distributing resources Check building, grounds and client belongings to ensure safety and security Administer drug and alcohol testing to resident and non-resident clients as necessary Education and / or experience in the human services field. Experience with trauma informed principles in addressing client behavior preferred. Must be able to work flexible schedules including holidays, weekends, evenings, and possibly overnight hours. Knowledge of Microsoft Office (including Outlook, Word, Excel) Well organized and self-motivated, and able to multi-task and effectively function in a high stress environment. Ability to demonstrate empathy, cultural competency, and a Christ-centered focus. Able to identify client needs and apply agency or community resources to meet that need, while balancing operational demands with client-centered service. Ability to handle sensitive information with discretion and maintain confidentiality. Able to set and observe appropriate personal limits and boundaries. Excellent problem-solving and conflict-resolution skills. Demonstrate good written and verbal communication Mission-oriented with values in harmony with those of Home Sweet Home Ministries, Inc.
How You'll Help Fulfill the HSHM Mission
This role supports day-to-day client services through compassionate intake and exit processing, resource distribution, and front desk hospitality. Responsibilities include orienting new residents, managing client needs for basic supplies, ensuring compliance with residential agreements, and maintaining a welcoming environment for all who enter. The role also upholds agency standards by monitoring safety, enforcing policies, conducting screenings and eligibility checks, and performing drug and alcohol testing when required.
KEY RESPONSIBILITIES
Intake / Exit Services
- Receive and process intake paperwork for assistance at point of admission
- Initiate screening process based on Client Services protocol, occupancy, client background check.
- Orient and settle client into agency residential life
- Receive and process exit paperwork upon client departure
Hospitality Services
Accountability
QUALIFICATIONS
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Residential Associate • Bloomington, IL, United States
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