Collections Coordinator

About Navista

At Navista, we harness the strength of community oncology to guide patients through their cancer journeys. As an alliance of over 100 providers across 50 sites, we empower community practices to thrive while retaining their independence.

What Revenue Cycle Management (RCM) contributes to Cardinal Health

Revenue Cycle Management is crucial in the clinical and administrative processes that healthcare providers use to capture, bill, and collect patient service revenue. The revenue cycle accompanies the patient care journey, beginning with appointment scheduling and ending when the patient's account balance reaches zero.

Our Collections team plays a pivotal role in recovering outstanding accounts receivable, conducting dispute research, developing payment plans, and fostering trusting relationships with customers and colleagues.

The Collections Coordinator is vital in following up and resolving insurance claims promptly. This role ensures that outstanding balances from insurance payers are collected efficiently, helping to reduce aging accounts receivable and enhance cash flow for the organization.

Responsibilities:

• Analyze aging reports and proactively manage insurance accounts to ensure timely resolution and payment.

• Communicate with insurance companies via phone, portals, or email to verify claim statuses, request reprocessing, or escalate issues as necessary.

• Investigate denials and underpayments to determine necessary actions (including appeals, corrections, or resubmissions).

• Monitor and follow up on all submitted appeals until they are resolved.

• Review explanation of benefits (EOBs) and remittance advice to identify reasons for denials or reduced payments.

• Log all collection activities in the billing system in accordance with departmental protocols.

• Follow up on unpaid claims according to payer-specific guidelines and timelines.

• Collaborate with billing team members, coders, and providers to address and resolve claim discrepancies.

• Stay informed on payer policies, coding updates, and reimbursement guidelines.

• Ensure adherence to HIPAA and all relevant federal and state billing regulations.

• Identify and report trends or recurring issues to team leads or supervisors.

• Achieve daily and weekly productivity targets (such as claims worked and follow-ups completed).

• Support special projects, audits, or additional assigned tasks.

Qualifications

• 1-3 years of relevant experience preferred.

• High School Diploma, GED, or equivalent work experience preferred.

• Strong understanding of insurance claim processing and denial management is preferred.

• Familiarity with Medicare, Medicaid, commercial insurance, and managed care plans is preferred.

• Proficient in billing software (such as Athena, G4 Centricity) and Microsoft Office Suite.

• Excellent verbal and written communication abilities.

• Self-motivated with effective time management skills.

• Detail-oriented with strong analytical and problem-solving capabilities.

What is expected of you and others at this level

• Utilize acquired job skills and company policies to complete standard tasks.

• Handle routine assignments requiring basic problem-solving.

• Refer to policies and past practices for guidance.

• Receive general direction on standard work, with detailed instructions on new assignments.

• Consult with supervisors or senior peers on complex and unusual issues.

Anticipated Hourly Range: $15.70 - $26.10

Benefits: Cardinal Health provides a comprehensive array of benefits and programs to promote your health and well-being.

• Medical, dental, and vision coverage.

• Paid time off plan.

• Health savings account (HSA).

• 401k savings plan.

• Access to wages before payday with myFlexPay.

• Flexible spending accounts (FSAs).

• Short- and long-term disability coverage.

• Work-Life resources.

• Paid parental leave.

• Healthy lifestyle programs.

Application window anticipated to close: 4/13/26 *If interested in this opportunity, please submit your application as soon as possible.

The hourly rate listed is an estimate. Cardinal Health determines pay based on various factors, including geographical location, relevant education, experience, skills, and internal pay equity evaluations.

Candidates who are returning to work, individuals with disabilities, those without a college degree, and Veterans are encouraged to apply.

Cardinal Health promotes an inclusive workplace that values diverse perspectives and experiences. We celebrate diversity to create better solutions for our customers, ensuring that all employees can express their authentic selves every day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status regarding public assistance, genetic status, or any other status protected by federal, state or local law.

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