Part-Time Automotive Service Writer

Position Summary
The Automotive Service Writer serves as the primary point of contact between students, faculty, and customers for Ivy Tech’s Automotive Educational Program. This position supports instructional goals by managing service orders of community partner organization, coordinating community partner organization vehicle service, maintaining
accurate records, and fostering a professional shop environment that reflects real-world industry practices. The Service Writer ensures that program operations simulate dealership and independent shop standards, providing students with practical learning experience.

Key Responsibilities
• Greet and assisting customers, students, and faculty with professionalism and excellent customer service.
• Schedule, write, review, and manage standard maintenance services for partner organization vehicles to be serviced within the program.
• Communicate clearly between customers, students, and instructors regarding vehicle status, services needed, and timeline of services.
• Maintain accurate service documentation, service histories, and customer records.
• Coordinate workflow between the faculty/staff, students, and automotive lab, ensuring efficient scheduling of vehicles for student learning activities.
• Provide students with training and guidance on industry-standard service writing practices, customer interaction, and shop management.
• Monitor and ensure compliance with safety protocols, shop policies, and program procedures.
• Manage parts ordering, invoicing, and cost tracking in coordination with program faculty.
• Assist in maintaining a clean, organized, and professional service office
environment.
• Support program events, advisory board activities, and community engagement initiatives.

Preferred Qualifications
• ASE Certification(s) in Service Consultant, Automotive Parts or related areas.
• Previous experience in an educational or training environment.
• Demonstrated ability to mentor and support students in a learning setting.
• Familiarity with dealership and independent shop operations.
Working Conditions
• Position requires work in both an office and automotive shop environment.
• May involve occasional lifting (up to 25 lbs.), extended periods of standing, and exposure to shop noise and equipment.

Core Competencies
• Commitment to Ivy Tech’s mission of student success and workforce development.
• Ability to model professionalism and industry standards for students.
• Strong problem-solving skills with attention to detail.
• Collaborative team members with faculty, staff, students, and community partners.
• Strong communication, organizational, and customer service skills.
• Proficiency in automotive service software, repair order systems, and Microsoft Office Suite.
• Knowledge of automotive systems, repair processes, and industry terminology.
• Training: Consider pursuing certification, such as from the National Institute for Automotive Service Excellence (ASE), to enhance your credentials

Minimum Qualifications
• Education: A high school diploma or GED is typically the minimum requirement with a minimum or 2 years of experience in the automotive industry or
• Possess an associate’s degree in automotive technology being beneficial and preferred.
• Experience: Prior experience in automotive maintenance, customer service, or as a technician can be helpful.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.