Service Transition Manager

Job Description:

Service Transition Manager – NITES

A career as a Service Transition Manager at GDIT means owning your opportunity to help support and advance our client’s mission. At GDIT program management is leading every aspect of what we provide to the customer and we’re constantly evolving our approach to meeting our clients’ biggest challenges.

HOW A SERVICE TRANSITION MANAGER MAKES AN IMPACT

At GDIT a Service Transition Manager provides operational leadership and oversight of transitioning solutions and changes to optimize service and implementing N&NC technical roadmap. The Information Technology (IT) Enterprise Services (NITES) program effort is in direct support of North American Aerospace Defense Command (NORAD)/United States Northern Command (USNORTHCOM).

NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands. NITES provides a full spectrum of enterprise IT services and management. Services provided will implement, among other DoD initiatives, zero trust at every level.

Primary Responsibilities:

Service Transition Manager: Provides enterprise level strategic support and project management for large-scale IT infrastructure projects. Provides oversight of the service transition lifecycle and manages the design, development, planning, integration, and deployment of new or improved N&NC service offerings. Responsible for ensuring that enterprise changes to services and service management processes are planned, coordinated, and executed according to N&NC requirements. Manages service transition activities and is responsible for facilitating the build, evaluate, test, release, and early life support activities with associated technical teams until customer acceptance is achieved. Assists in the development and update of the service catalog. Manage risks relating to new, or changed services

WHAT YOU’LL NEED TO SUCEED:

• Education: Bachelor’s Degree from an accredited institute in an area applicable to this position.
• Required Experience:
  • 5+ years of related experience.
  • Proven experience transitioning solutions or services into live operational services and infrastructure in the role of a project or program manager.
  • Proven understanding of change management processes in a fully change managed environment (ITIL)
  • Experience in transitioning projects covering multiple internal teams and vendors, from development into support.
  • Experience in designing end-to-end service, support models and SLAs.
  • ITIL Service Transition process knowledge and experience
  • Technology experience specifically within knowledge, change and release management.
  • Understands policy, principles and approach and experience of working in a secure environment.
• Required Technical Skills: Demonstrated experience in managing around the clock operations ensuring services are maintained at SLA levels
• Security Clearance Level: DoD Top Secret SCI Clearance Required
• Required Skills and Abilities:
  • Exceptional verbal and written communication skills applied to the development and presentation of technical materials appropriate to a broad spectrum of audiences.
  • Adept at interfacing with Government at senior leader levels and representing the interests of GDIT and N&NC.
• Preferred Skills:
  • 15+ years management of increasing level of work NOC work from shift, shift manager, to NOC Manager
  • DOD IAT level II qualified
  • ITIL V3/4 Foundation or higher
• Location: On Site N&NC Headquarters, Peterson SFB, Colorado Springs, CO.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $113,615 - $153,714. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA CO Colorado Springs