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Operations Lead
Operations LeadDIME Beauty Co LLC • Draper, UT, US
Operations Lead

Operations Lead

DIME Beauty Co LLC • Draper, UT, US
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Operations Lead Mon - Friday,  8 :

  • 00 am -  4 : 00 pm Shift The Company : DIME ® was founded in 2018 by husband and wife duo Ryan and Baylee Relf, who saw a need to provide clean, optimized skincare for people of all ages.

As a skincare and beauty advocate, Baylee became a Master Esthetician in 2015 and learned skincare is not “one size fits all”.  With a slogan of “Love the DIME Difference”, DIME’s mission is simple :

  • to create luxurious skincare and beauty products that are clean, effective, and approachable.  Position Description : The Operations Lead is responsible for supporting our direct-to-consumer (DTC), business-to-business (B2B), and Inventory Control workflows across daily, weekly, and monthly operational cycles.

    • This role plays a critical part in ensuring accurate order processing, inventory integrity, and seamless wholesale fulfillment through hands-on execution, cross-functional coordination, and data-driven performance tracking.   Duties / Responsibilities :

  • Daily (DTC) Assists in order prioritization.
  • Troubleshooting order processing errors.
  • Cross-role support.
  • Daily (B2B) Communicates unit output and throughout per hour (TPH) targets to the B2B team at the beginning of each shift.
  • Frequently monitors progress towards the set daily goal / expectation(s) based on the team's hourly output levels.
  • Outbound purchase order (PO) staging, paperwork verification, and post-pickup processing.
  • Packing list(s).
  • Bill of landing (BOL)(s).
  • Ship off system stock adjustments.
  • Ulta Electronic Data Interchange (EDI) and / or Amazon Seller Central (Amz SC) tracking upload & transaction(s) send.

    • PO documentation filing & linking (ie :

  • BOLs, packing lists, pallet photos).
  • Outbound purchase order(s) email to applicable parties.
  • Send packing list(s) to Ulta.
  • B2B team performance metric pull (twice daily), capturing unit output against collective team logged hours for TPH calculation and daily goal progress.
  • B2B metric reporting.
  • PO unit output.
  • TPH levels.
  • Direct labor hours per team member and team collectively.
  • Purchase order complexity.
  • Applicable PO-specific notes.
  • Cross-role support.
  • Daily (Inventory Control) Storefront stock-level verification.
  • Stock transfers as needed.
  • Inventory discrepancy(ies) & damage(s) adjustments.
  • Verification of Active zone staged stock levels.
  • Stock transfers as needed.
  • Cross-role support.
  • Weekly (DTC) Assist Operations Lead with end-user process training.
  • Weekly (B2B) Ulta purchase order transmission process.

    • Post acknowledgement – input purchase order contents into template for import into Deposco (capturing any internal Stock Keeping Unit (SKU) updates (ie :

  • Eau De Toilette ( EDT) versions)).
  • PO group allocation.
  • EDI PO document and GS1 label preparation and printing.
  • Supply log by PO for accurate consumption distribution by wholesale channel.
  • Ulta transportation management system( TMS) input for less-than truckload (LTL) routing in preparation for scheduled ship date.
  • Parcel label creation in preparation for scheduled ship date.
  • Amazon PO creation process.
  • Post stock verification - shipment creation inside Seller Central, capturing any parcel vs LTL split.
  • Running built-in fulfillment by Amazon (FBA) i ntegration to pull shipment IDs into Deposco.

    • Prior to allocation, updating applicable shipment line records to desired internal SKU (ie :

  • EDT versions / old Amazon standard identification numb er ( ASINs) transmitting discontinued SKU version(s)).
  • Shipment(s) population in master wholesale sheet.
  • Supply log by shipment for accurate consumption distribution by wholesale channel.
  • Fragrance parcel label creation & LTL routing.
  • Troubleshooting order processing errors & order import discrepancies.
  • PO prioritization based on shipment dates and launch timelines.
  • Management of master wholesale shipment sheet (capturing new POs, SKU additions, and any revisions).
  • Assist Operations Lead with end-user process training.
  • Weekly (Inventory Control) Management of multi-channel returns.
  • Logging, lot / expiration verification, quality check(s), and receipt capture.
  • Assist Operations Lead with end-user process training.
  • Monthly (B2B) Verification of purchase order inputs, revisions, and adjustments for accurate end-of-month (EOM) repo rting.
  • Monthly (Inventory Control) Cycle counts.
  • A-mover cycle counts performed at a monthly cadence.
  • B-mover cycle counts performed at a quarterly cadence.
  • C-mover cycle counts performed at a semi-annual cadence.
  • Assist Operations Lead with kitting projects.
  • Other Completes assigned training on time.
  • Other duties as assigned.

    • Requirements :

  • Ability to problem-solve and troubleshoot warehouse equipment.
  • High attention to detail and organizational skills.
  • Ability to comprehend instructions, correspondence and other information.
  • Strong interpersonal skills.

    • Qualifications, Education and Experience :

  • High school diploma or equivalent. 1-2 years experience in a warehouse environment.
  • Experience with warehouse operations software.

    • Physical Requirements :

  • Consistently works in a warehouse environment.
  • Prolonged periods of sitting at a desk, working on a computer, or standing.
  • Prolonged periods of performing repetitive tasks.
  • Must be able to lift 50 pounds at times.
  • Regularly required to sit, stand, talk, hear, and use fingers to operate a computer and telephone.

    • Safety risks :

  • Ergonomic strains due to repetitive movements and desk work.
  • Eye strain due to computer usage.
  • Physical strain due to physical labor, standing for long periods, and handling items of various shapes and weights.
  • Musculoskeletal injuries (MSIs), including sprains and strains and other injuries associated with lifting, handling, carrying objects, bending, twisting, heavy loads, and awkward postures.
  • Contact with forklifts and other warehouse machinery.
  • Falling objects.
  • Slips, trips, and falls.
  • Injuries from using box cutters.
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    Operation • Draper, UT, US

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