Shop Maintenance Tech II – Bend, OR

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Position Overview

As a Maintenance Technician I, you will be focused on keeping the essential coffee-making equipment to the level of standards that Dutch Bros requires. Working with supervisors and the Regional Facilities Manager to communicate issues arising within the shop or items that may require more attention. Preserving the investment and helping the company continue to spread the Dutch love through every cup of coffee and customer’s smile.

Key Result Areas (KRAs)

Conduct routine maintenance tasks and basic equipment repairs :

Order parts needed for repairs

Note : any repairs costing more than $500 should be approved through the Operator

Utilize the training and repair guides provided by HQ as a reference for repairs

Use the full QA Inspection Checklist monthly, at all shops, to ensure standards are met

Communicate issues to the Operator regarding shops not meeting our cleanliness standards or with areas for improvement so they can properly address the shop management

Change out machines annually and as needed to conduct descales or necessary repairs

Clean machine monthly

Maintain active / working stock of backup equipment

Repair grinders and espresso machines as needed

Perform limited, non-refrigerant system repairs to freeze machines and ice machines

Effectively prioritize, track, and communicate the status of repairs and maintenance requests with shop leadership :

Keep accurate records of maintenance activities per digital maintenance log(s)

Utilize the prioritization matrix to ensure effective prioritization of routine maintenance tasks, requests from shop leadership and any other emergency or non-emergency needs that are identified

Keep shop leadership informed of progress or schedule for requests

Manage requests and schedule tasks or repairs efficiently

Communicate regularly with Shop Managers, Regional Managers, Operators, and Regional Facilities Manager to assess immediate and long-term needs

Keep accurate records of maintenance activities per digital maintenance log(s)

Coordinate needed repairs with electricians, plumbers, and contractors as outlined by the Facilities Department at HQ through the Ecotrack system as needed

Update records of maintenance activities to Ecotrak work orders

Job Qualifications

Required :

Available to work flexible hours that may include early mornings, evenings, graveyards, weekends, and holidays that may include a total of 35 or more hours per week

Available 24 / 7 as necessary to assist the emergency needs of the shop

Completion and passing of standard background check and MVR required

This position requires driving, when necessary and must have a valid driver's license

Preferred :

Strong organizational skills

Ability to learn and act quickly working in a fast-paced and changing environment

Strong interpersonal skills

Ability to work independently as well as in a team

Ability to build relationships

Knowledge of basic repair and maintenance techniques and practices

Ability to use hand and power tools in a safe and effective manner

Competencies

Strong problem-solving skills

Strong technical skills

Strong time management skills

Physical Requirements

Constant standing / walking, up to 10 hours at a time

Occasional stooping, kneeling, or crawling

Occasional pushing, pulling, lifting, or carrying up to 65 lbs

Possible exposure to extreme heat and / or cold temperatures

Occasional ascending or descending on ladders and ramps

Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine

Constantly receiving detailed information through oral communication

Constant clarity of vision at near and / or far distances

Constant cash handling requiring mental math

Constant talking, expressing, or exchanging ideas by means of verbal communication

Compensation :

$22.55 per hour – DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!