Customer Experience Coordinator

Reynolds Electric, Plumbing, Heating and Air

Reynolds Electric, Plumbing, Heating and Air is 100% privately owned and locally operated. This means decisions are made by people who know the team, know the community, and care about long-term stability rather than short-term numbers. We invest in our people, and we grow at a pace that keeps quality, culture, and customer care at the forefront.

Why This Role Matters

You'll be one of the first people customers interact with, setting the tone for how they feel about their entire service experience. Instead of simply taking calls, you'll be part of a coordinated team effort-helping customers understand next steps, supporting technicians, and ensuring details are accurate so jobs run smoothly. This is a role for someone who appreciates structure, enjoys communicating with people, and takes pride in being dependable and thorough.

What You'll Be Doing

Every day brings a mix of responsibilities designed to keep the customer journey seamless :

• Welcome and assist customers via phone, email, and online communication, ensuring they feel listened to and supported
• Gather key information and schedule service appointments
• Help coordinate with dispatch and field teams to maintain an efficient workflow
• Provide updates on memberships, service timelines, and follow-up details
• Enter accurate notes and customer information into our CRM
• Collaborate with internal departments to resolve customer concerns quickly
• Manage annual appointment reminders and ongoing maintenance scheduling
• Participate in team meetings and customer service coaching to stay aligned

What We Offer

Competitive Pay : $18-22 per hour, depending on experience, plus profit sharing

Flexible Work : We offer the option to work remotely and flexible hours are available!

Health Benefits : 100% employer-paid medical, dental, and vision for employees; family options available

Retirement & Protection : 401(k) with a 3% company match; employer-paid life insurance

Time Off : 80 hours of frontloaded PTO to start, plus 7-9 paid holidays

Growth & Development : Consistent training, coaching, and opportunities to expand your skills

Supportive Culture : Work alongside a team that values communication, respect, and doing the right thing

Be Part of a Company That Puts People First

At Reynolds, your role makes a real impact. You help build trust, create positive experiences, and support a team that takes pride in high-quality work. If you're looking for a workplace where you're appreciated, supported, and encouraged to grow, we'd love to meet you.