Talent.com
Patient Access Representative II
Patient Access Representative IINorthshore • Kildeer, IL, United States
[error_messages.no_longer_accepting]
Patient Access Representative II

Patient Access Representative II

Northshore • Kildeer, IL, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Hourly Pay Range :

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Patient Access Representative II

Position Highlights :

  • Position : Patient Access Representative II
  • Location : Arlington Heights, IL
  • Part-time (20 hours per week)
  • Hours : Scheduling will occur between 8am - 8pm, Rotating days, weekends, and holidays
  • Travel : Floating Locations

What you will do :

  • Performs complete and accurate registration and / or admission functions across multiple access services areas or sites to provide information to maximize reimbursement and ensures timely and thorough information to all other providers and users of patient data. Verifies insurance requirements, obtains and understands insurance benefits. Collects non-covered fees. Registers and pre-registers outpatients in more than one clinical and diagnostic location within their primary area of responsibility and multiple access areas outside hiring location. Access areas include but may not be limited to Busse Center, Emergency / Admitting Department, Immediate Care Centers, Laboratory and Cancer Services.
  • Interacts with patients and their representatives to collect and interpret all required demographic, insurance, financial, and clinical data necessary to facilitate patient check in and registration at point of service. Offers and / or schedules interpreter services for patients when necessary. Obtains and scans general consent for treatment, identification and insurance cards, Coordination of Benefits and other appropriate documents. Obtain and submit National Provider Identification (NPI) for providers not on staff ordering outpatient diagnostic tests. Interpret physician orders for completeness and compliance with regulatory agencies and NCH policies. Informs patients of registration processes and privacy notification, establishes financial responsibility to meet internal, regulatory or payer requirements. When applicable, completes the Medicare Secondary Payer (MSP) questionnaire and discusses potential deferral of services according to NCH policy. Initiates the Medicare Advance Beneficiary Notice (ABN), as appropriate, and explains payer policies to patients. Streamlines check in process for patient previously pre-registered and appropriately updates the account for changes identified upon arrival. Reviews physician's orders for compliance with the Illinois Department of Public Health (IDPH), and the Center for Medicare & Medicaid Services (CMS) regulations and NCH and medical staff office policies.
  • Ensures financial protocols and requirements are met. Refers patients to Financial Counselors for identification of financial assistance options. Identify clinical and financial criteria that require involvement of Case Management team or Financial Counseling. Collaborate with internal and external customers to provide timely resolution to third party payer requirements prior to date of service. Minimizes third party payer denials by verifying authorization of service prior to forwarding patients to service delivery areas. Maintains current knowledge of insurance requirements communicated by email, memorandum, educational matrices and in-services. Provides support to primary care practices and specialty care providers regarding utilization, authorization and referral activities. Communicates effectively with service delivery areas when unresolved financial issues impact appointment schedules.
  • Proficient in the use of CPT and ICD codes, and utilizes online payer resources. Utilize estimator to determine financial responsibility and attempt to secure all financial responsibility prior to the date of service. Meet monthly cash collection goals as determined collaboratively by Department Director / Manager. Maintain registration accuracy by meeting or exceeding expectations with 97% or higher accuracy score. Resolve all work queues within Department standards determined time period to release bill holds to ensure timely reimbursement. Log cash collected receipts and maintain balanced cash at all times.
  • Coordinates scheduling of service areas for patients requiring multiple tests. Identify and assign electronic educational programs for scheduled services. Explains patient prep and way finding instructions to patient. Collaborates with physician offices to check-in appointments and schedule tests post-physician office visits at offsite NCH locations
  • Electronically records all required and updated information on patient accounts in multiple hospital information systems according to Emergency Medical Treatment and Active Labor Act (EMTALA), the Health Insurance Portability and Accountability Act (HIPAA), payer, and other applicable regulations and standards.
  • Prepares all required patient registration forms, documents, charts and reports, labels, patient plates, identification bands, medical records forms, and other related documents for distribution to appropriate departments, physicians and clinical staff. Notifies clinical department of patient's arrival.
  • May do basic precepting for new hires and acts as a resource team member for performance improvement activities and a super user for various registration and scheduling related systems.
  • May perform as a patient receptionist / greeter. Assists patients with way finding and transport needs. Contacts clinical departments and scheduling staff as needed to assist in promoting the efficient flow of patients and prioritization of service scheduling and admissions. Assists with other tasks to support the clinical department as determined by the Manager of Patient Access.
  • Performs customer service standards by adhering to the AIDET principles. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. Consistently demonstrate premier customer service and communication skills with all internal and external customers / contacts and ensure the patient and their family members have the best hospital encounter possible.
  • Adheres to all Northwest Community Hospital standards, policies, and procedures and reports compliance concerns to management staff.

    • What you will need :

  • Education : High school diploma required. College degree preferred.
  • Skills : Computer experience in a windows environment required, Ability to functionally navigate multiple computer software systems with accurate keyboard skills following computer security protocols, The interpersonal communication skills necessary to interview and interact with customers and physicians and to project a professional and compassionate concierge style of service to patients, patient families, physician's and staff in person and on the telephone, Ability to work independently, exercising good judgment, and multi-task in a high stress, fast paced service environment with patients, patient's family and physician's, Detail oriented with good analytical problem-solving skills to appropriately register patients and schedule patient procedures, Ability to operate routine office equipment (facsimile, copiers, plate production, scanners, printers), Ability to transact payments at time of service and maintain a cash drawer
  • Experience : Minimum 2 years of customer service work experience required, Minimum of 1 year experience in a healthcare patient access department or hospital required, Previous healthcare experience with regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, and general revenue cycle procedures required, Epic Registration and / or Scheduling experience preferred
  • Certification : Successful on-the-job completion of NCH Patient Access Specialist I competencies required.

    • Benefits (For full time or part time positions) :

  • Premium pay for eligible employees
  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, Pet and Vision options
  • Tuition Reimbursement
  • Free Parking
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off and Holiday Pay
  • Community Involvement Opportunities

    • Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

    When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

    Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

    Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

    Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

    EOE : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets, VEVRRA Federal Contractor.

    [job_alerts.create_a_job]

    Patient Representative • Kildeer, IL, United States

    [internal_linking.similar_jobs]
    Patient Access Rep 1

    Patient Access Rep 1

    Advocate Health Care • Libertyville, IL, US
    [job_card.part_time]
    Location : Advocate Condell Medical Center 801 S Milwaukee Ave Libertyville, IL 60048.Advocate Health offers a comprehensive suite of Total Rewards : benefits and well-being programs, competitive co...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Patient Service Representative III

    Patient Service Representative III

    Lurie Children's Hospital • Westchester, IL, US
    [job_card.full_time] +1
    Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design.As the ...[show_more]
    [last_updated.last_updated_less] • [promoted] • [new]
    Patient Access Ops Coordinator

    Patient Access Ops Coordinator

    Northwestern Memorial Healthcare • Lake Forest, IL, United States
    [job_card.full_time]
    At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace.This patient-first approach is what sets us apart as a leader in the healthcare industry.A...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Clinic Manager - Physical Therapist - Outpatient - Monthly Incentive - Kenosha Wisconsin

    Clinic Manager - Physical Therapist - Outpatient - Monthly Incentive - Kenosha Wisconsin

    CORA Physical Therapy • Franksville, WI, US
    [job_card.full_time] +1
    Clinic Manager PT (Full-Time / Part-Time / PRN).Outpatient - Monthly Incentive - Kenosha, Wisconsin.Looking to build a meaningful career as a. Join a team that’s redefining what it means to serve ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Acute Care Physical Therapist

    Travel Acute Care Physical Therapist

    LRS Healthcare - Allied • Pleasant Prairie, WI, US
    [job_card.permanent]
    LRS Healthcare - Allied is seeking a travel Physical Therapist for a travel job in Pleasant Prairie, Wisconsin.Job Description & Requirements. LRS Healthcare - Allied Job ID #14-22058.Pay packag...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $2781.24 / Week

    Travel CT Tech - $2781.24 / Week

    Host Healthcare • Pleasant Prairie, WI, US
    [job_card.full_time]
    Host Healthcare is seeking an experienced CT Tech for an exciting Travel Allied job in Pleasant Prairie, WI.Shift : Inquire Start Date : 01 / 26 / 2026 Duration : 13 weeks Pay : $2781.At Host Healthcare, w...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $3176.89 / Week

    Travel CT Tech - $3176.89 / Week

    Cynet Health • Libertyville, IL, US
    [job_card.full_time]
    Cynet Health is seeking an experienced CT Tech for an exciting Travel Allied job in Libertyville, IL.Shift : 5x8 hr PMs Start Date : 01 / 26 / 2026 Duration : 13 weeks Pay : $3176.Ranked #5 Best Travel Nur...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Care Tech II 4 Tower

    Patient Care Tech II 4 Tower

    Trinity Health • Maywood, IL, United States
    [job_card.full_time]
    Performs a variety of direct patient care procedures to assist the unit manager, professional staff and physicians in providing patient care focused on the needs of the patient.GENERAL PATIENT CARE...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Telemetry RN

    Travel Telemetry RN

    Medical Solutions • Pleasant Prairie, WI, US
    [job_card.full_time]
    Medical Solutions is seeking a travel nurse RN Telemetry for a travel nursing job in Pleasant Prairie, Wisconsin.Job Description & Requirements. We’re seeking talented healthcare professio...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    EMS Patient Account Representative

    EMS Patient Account Representative

    Paramedic Billing Services • Elmhurst, IL, United States
    [job_card.full_time]
    EMS Patient Account Representative (Bilingual - Preferred).The EMS Patient Account Representative is responsible for working directly with the patients and their health insurance to resolve open ba...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Travel Acute Care Physical Therapist

    Travel Acute Care Physical Therapist

    Uniti Med • Pleasant Prairie, WI, US
    [job_card.full_time]
    Uniti Med is seeking a travel Physical Therapist for a travel job in Pleasant Prairie, Wisconsin.Job Description & Requirements. Cigna medical, MetLife dental and vision insurance .License ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist (PT) - $1,950 per week in Pleasant Prairie, WI

    Travel Physical Therapist (PT) - $1,950 per week in Pleasant Prairie, WI

    AlliedTravelCareers • Pleasant Prairie, WI, US
    [job_card.full_time]
    Client in WI seeking Physical Therapist.We are looking for a healthcare professional who is ready to provide exceptional patient care in this contract / travel role. Contract / travel assignments are ty...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Service Representative

    Patient Service Representative

    My Derm Recruiter • Lincolnshire, IL, US
    [job_card.full_time]
    Patient Service Representative.Come join our team! We have an immediate need for a Patient Service Representative in our Lincolnshire, IL clinic! If you are ready to make an impact every day, and t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $3052 / Week

    Travel CT Tech - $3052 / Week

    FlexCare • Libertyville, IL, US
    [job_card.full_time]
    FlexCare is seeking an experienced CT Tech for an exciting Travel Allied job in Libertyville, IL.Shift : 5x8 hr PMs Start Date : 01 / 26 / 2026 Duration : 13 weeks Pay : $3052 / Week.Level I Trauma Facilit...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Billing Representative

    Patient Billing Representative

    Colorado Center for Reproductive Medicine • Park Ridge, IL, United States
    [job_card.full_time]
    Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Acute Care Physical Therapist

    Travel Acute Care Physical Therapist

    Triage Staffing • Pleasant Prairie, WI, US
    [job_card.full_time]
    Triage Staffing is seeking a travel Physical Therapist for a travel job in Pleasant Prairie, Wisconsin.Job Description & Requirements. Travel Rehab : Physical Therapy Pleasant Prairie.Location : &n...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Patient Account Representative

    Patient Account Representative

    Medix • Oak Brook, IL, United States
    [job_card.full_time]
    You are applying for a position through Medix, a staffing agency.The actual posting represents a position at one of our clients. Our client is seeking a dedicated Patient Account Representative resp...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $2846 / Week

    Travel CT Tech - $2846 / Week

    Cynet Health • Pleasant Prairie, WI, US
    [job_card.full_time]
    Cynet Health is seeking an experienced CT Tech for an exciting Travel Allied job in Pleasant Prairie, WI.Shift : 4x10 hr nights Start Date : 02 / 09 / 2026 Duration : 13 weeks Pay : $2846 / Week.Ranked #5 ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]