BDC Director of Internet Operations Multi-Platform Dealer Group

BDC Manager / Director of Internet Operations Multi-Platform Dealer Group

Location : Pittsburgh PA

Company : Shults Ford Lincoln / Shults Automotive Group

Overview

Shults Automotive Group the #1 Ford dealer group in Pennsylvania and a multi-platform high-volume automotive leader is seeking a dynamic driven and results-oriented BDC Manager / Director of Internet Operations to lead our digital and customer engagement strategy across multiple rooftops.

This is not a typical BDC role. Were looking for a closer a motivator and a digital powerhouse who thrives in a fast-paced performance-driven environment. Youll be responsible for building and leading a world-class Business Development Center and shaping the future of our digital retail and internet operations.

If youre ready to run hard move fast and lead fearlessly in a dealership group thats setting the standard for the industry this is the opportunity youve been waiting for.

Who You Are

Youre a strategic leader and strong closer who understands that success comes from speed structure and relentless follow-up. Youve built or managed high-performing BDCs or Internet teams and know how to connect phone CRM and sales operations into one seamless system.

You live by the numbers thrive on accountability and never settle for good enough. You know how to motivate teams close customers and drive consistent growth in both volume and customer satisfaction.

Youre passionate about :

Building and leading high-performing BDC and Internet teams.

Turning every lead into a real opportunity.

Implementing cutting-edge digital systems and CRM processes.

Creating a culture of energy accountability and results.

Key Responsibilities

Leadership & Sales Performance

Lead coach and motivate BDC and Internet teams to exceed lead response appointment and closing goals.

Be a hands-on closer guide your team in live deal situations handle escalations and train on real-world selling techniques.

Drive accountability and structure across multiple rooftops ensuring consistency and excellence in every customer interaction.

Work closely with Dealer Synergy and our internal leadership to implement top-tier processes scripts and training standards.

Foster a fast-paced high-energy culture that thrives on performance teamwork and success.

Operations & Process Development

Oversee all inbound and outbound customer communications ensuring timely and professional engagement.

Manage and optimize CRM performance (VinSolutions Reynolds & Reynolds etc.) ensuring accurate lead tracking and follow-up.

Collaborate with sales management to align lead flow desking and follow-up processes for maximum conversion.

Analyze data daily appointment show rates contact ratios and closing percentages and take action to improve results immediately.

Continuously refine scripts workflows and campaigns to stay ahead in the digital retail landscape.

Innovation & Growth

Partner with the executive team to expand our multi-platform digital footprint across all rooftops.

Drive the integration of traditional and digital sales operations into one unified customer experience.

Lead the development of a state-of-the-art Customer Development Center establishing Shults Automotive Group as a national leader in digital operations.

Qualifications

Minimum 3 years of BDC or Internet Sales experience (automotive industry required).

At least 12 years of leadership or management experience in a high-volume dealership.

Proven track record as a strong closer with outstanding communication and motivational skills.

Proficiency with major CRM systems (VinSolutions Reynolds & Reynolds etc.).

Experience with Dealer Synergy or comparable performance-based training systems preferred.

Deep understanding of desking appointment setting lead management and digital conversion.

Highly organized detail-oriented and driven to achieve aggressive performance goals.

The attitude and energy to run hard and fastand lead a team that does the same.

Compensation & Benefits

Competitive base salary performance-based bonuses.

Comprehensive health dental and vision insurance.

401(k) and paid time off.

Ongoing professional development through Dealer Synergy and Shults Ford Auto Group training programs.

Significant advancement opportunities within a fast-growing top-ranked dealer group.

Why Shults

At Shults Automotive Group we dont just sell cars we set the pace for the industry. As Pennsylvanias #1 Ford store and a multi-rooftop multi-platform powerhouse were redefining what dealership excellence looks like.

We believe in speed strategy and success and were looking for a leader who embodies all three. If youre ready to lead a digital revolution build elite teams and help us stay on top then Shults is where you belong.

Join the best. Lead the charge. Lets build the future together.

Required Experience :

Director

Key Skills

Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1