Client Service Consultant

Service Delivery Consultant

This is a remote position.

We are a growing group of ventures under one parent company, with two flagship businesses at the core:

Remote Office: helping global clients build and manage high-performing remote teams

Shift AI: delivering voice-first AI agents that transform how companies work

Together, these businesses are redefining the future of work by combining human talent with AI-powered automation.

Who You Are (and Who You Are Not)

• You're not just chasing a job; you're looking for a mission.
• If "just enough" is your standard, this isn't the place for you.
• You are someone who:
• Sees the organisation's goals as your own and is ready to grow with us for the long term
• Thrives in dynamic environments, switching between strategy and execution with ease
• Builds and documents client journeys that inspire confidence and loyalty
• Leads with initiative and foresight, without waiting for instructions
• You are not someone who:
• Sees the organisation's goals as your own and is ready to grow with us for the long term
• Thrives in dynamic environments, switching between strategy and execution with ease
• Builds and documents client journeys that inspire confidence and loyalty
• Leads with initiative and foresight, without waiting for instructions

This is your chance to anchor yourself at the heart of two fast-growing businesses: Remote Office (global talent management) and Shift AI (AI automation agents).

Role Overview

• As Service Delivery Consultant, you will report directly to the CEO and take ownership of client experience, delivery processes, and brand elevation.
• At Remote Office, you will orchestrate seamless service between clients and remote talent teams.
• At Shift AI, you will drive customer experience, manage AI agent deployments, oversee developer collaboration, and design product enhancement programs that keep clients ahead of the curve.

Key Responsibilities

Client & Experience Leadership

• Be the main point of contact for clients, ensuring their needs are understood and addressed
• Design and refine the full client journey, from onboarding to long-term engagement
• Strengthen brand presence by ensuring high-quality, consistent delivery

Project & Service Delivery

• Run delivery operations across agile tools such as ClickUp, Jira, and HubSpot
• For Remote Office: manage sprints, monitor productivity, and align talent with client goals
• For Shift AI: oversee AI agent deployments, manage developer handovers, and ensure smooth delivery of updates

Proactive Client Programs

• Create and manage enhancement programs for clients using Shift AI agents
• Create feedback loops that continuously improve services and strengthen client relationships

Business Alignment & Growth

• Act as the voice of delivery at the leadership table, providing insights directly to the CEO
• Make strategic decisions that protect and grow the organisation's long-term interests
• Collaborate with HR, Talent Acquisition, and Development teams to align client outcomes with business growth

What We're Looking For

Experience and Skills

• 5+ years in service delivery, client success, or consulting in SaaS, digital, or professional services
• Strong background in managing distributed teams and full digital product cycles
• Skilled with agile project management tools such as ClickUp and Jira
• Exceptional communication skills, both written and verbal, at a native level
• Ability to balance structured processes with entrepreneurial agility

Mindset and Attributes

• Committed to growing with the business, not just filling a role
• Self-starter who works independently but knows when to collaborate
• Kind at heart and values people as much as performance
• Comfortable in ambiguous, fast-moving environments
• Passionate about client experience and continuous improvement
• Approaches the business with an entrepreneurial mindset

What We Offer

• A flexible remote-first culture operating in the Brisbane time zone (10 AM to 6 PM AEST, weekends: Saturday and Sunday)
• The chance to work across two pioneering businesses: Remote Office and Shift AI
• Influence over processes, client journeys, and delivery standards at a leadership level
• A career path with room to scale, both in impact and personal growth
• Competitive salary, negotiable for the right candidate

Before You Apply

This is not a stopgap role. We are investing in long-term leadership, and we want someone equally committed to the organisation's future.

If this resonates, send your CV and a short note on why you're the right fit and what success in this role looks like to you.