Director of Operations

Director of Operations – Healthcare Practice

Location: Southington, CT area (Onsite, brand new office)

Join a growing, privately held medical practice with over 25 years of service to the community. Our dedicated team of over 100 employees and is committed to providing compassionate, patient-centered care.

The Director of Operations leads practice operations, focused on process improvement, workflow efficiency, and effective staff management during a period of rapid growth. This role will execute strategic goals, optimize workflows, and drive financial and quality outcomes.

Key Responsibilities:

• Oversee and develop four department managers: Billing, Patient Services, Clinical, Administration
• Streamline processes across patient services and clinical functions.
• Standardize and implement workflows and policies for efficiency and consistent patient experience.
• Manage budgets, monitor performance, and drive revenue cycle outcomes with finance and billing teams.
• Optimize clinic flow, staffing, scheduling, and patient satisfaction with clinical leaders.
• Lead, mentor, and develop managers and support staff; manage hiring, onboarding, and retention.
• Prepare and present operational reports and recommendations to leadership.
• Collaborate closely with the CFO and Practice Manager to ensure smooth integration as the organization expands.
• Identify and implement operational best practices to enhance patient experience, compliance, and staff engagement.

Required Experience:

• Proven operations leadership experience in a fast-paced business or healthcare environment.
• Strong skills in process optimization, people management, and organizational strategy.
• Healthcare practice experience highly preferred

Why Join Us?

• Lead operations in a modern, high-impact medical practice.
• Directly influence practice growth and patient care excellence.
• Competitive compensation package including bonus potential.

Ready to take the next step in your career? Please apply today or send your resume to Kelsey.Ryan@roberthalf(.com)

• Bachelor’s required; Master’s (MHA, MBA, MPH) preferred.
• 5+ years’ experience in healthcare operations
• Strong understanding of physician practice management, revenue cycle, and compliance.
• Demonstrated leadership, change management, and data-driven decision skills.