Application Support Analyst I

Description

NATURE OF WORK

This classification involves professional and technical work centered around the analysis and implementation of city-wide systems including mission-critical applications such as the Citywide Enterprise Resource Planning (ERP) system. An employee in this position reviews, oversees, and actively participates in city-wide system application projects; develops, plans, trains, reports, and supports the ERP and applications; analyzes and manages projects; and troubleshoots related issues and concerns. This position also gathers / surveys information about business processes; aligns systems to support those processes; and ensures that required reports are completed timely, leveraging modern technologies to optimize systems performance and enhance organizational efficiencies. Also collaborates with the cybersecurity team to maintain, troubleshoot, and enhance application and technology systems, with a specific focus on implementing and maintaining cybersecurity measures. This position requires specialized cybersecurity training to support the IT department and the organization. The specific courses needed may vary based on your role within the IT department, the organization's needs, and the technologies in use. This employee is also required to maintain CJIS Level 4 certification.

Examples of Duties

ESSENTIAL JOB FUNCTIONS

• Reviews and assesses departmental systems / application project needs, requests and requirements; determines scope of project and suitability ; reviews and analyzes user needs; responds to application requests and schedules implementations as needed; and translates user requirements into effective program designs and configurations.
• Develops and manages complex reports and serving as reporting subject matter expert for City-wide end users.
• Leads new ERP and application system implementations; gathers comprehensive surveys information and business processes; prioritizes tasks; troubleshoots, analyzes, and implements solutions to problems with mission-critical applications and related systems, both hardware and software related; offers recommendations for improvements where indicated.
• Creates / enhances / optimizes workflows and sets up configurations to better align with each business unit’s processes .
• Assists in the strategic planning, implementation, and installation of hardware and software systems as required.
• Maintains and facilitates communication between the Information Technology (IT) Department and user departments.
• Coordinates and conducts training in system applications.
• Maintains meticulous documentation of projects, manuals, and training records used throughout the life cycle of the project.
• Applies knowledge of computer systems to develop applications as technology advances and changes.
• Reviews, analyzes, and tests software packages and provides recommendations.
• Develops backup and archival procedures, power-on / power-off procedures, system security administration, computer device assignment and management.
• Monitor city-wide systems for cybersecurity threats and vulnerabilities, taking proactive measures to address them.
• Assist in the implementation of cybersecurity policies and procedures, ensuring compliance and adherence.
• Performs additional duties as required to support IT operations and organizational objectives.

Requirements

EDUCATION

EXPERIENCE

NECESSARY SPECIAL QUALIFICATIONS

PHYSICAL REQUIREMENTS

Work Environment :

Sensory :

Physical :

Supplemental Information

KNOWLEDGE, SKILLS, AND ABILITIES