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Restaurant General Manager
Restaurant General ManagerBurger King • Hoffman Estates, IL, US
Restaurant General Manager

Restaurant General Manager

Burger King • Hoffman Estates, IL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people, and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators, and Team Members (20-45 employees).

Summary Of Responsibilities:

PROFITABILITY

  • Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
  • Reviews key P&L lines to increase profitability for the restaurant
  • Drives sales through proactive guest service, people development & operations management

GUEST

  • Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
  • Manages the guest experience through operations and timely response to Guest issues
  • Problem solves guest feedback systems to determine root causes and develops action plans to address issues
  • Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives

PEOPLE

  • Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team
  • On-boards new team members by training and guiding them through the certification process
  • Inspires the restaurant team by effectively managing individual and team recognition programs
  • Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance

OPERATIONS

  • Manages restaurant labor using optimal Manager staffing and Team Member scheduling
  • Enforces compliance with government regulations, employment laws, and BKC policies
  • Ensures that the restaurant upholds operational and brand standards
  • *Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Qualifications And Skills:

  • Must be at least eighteen (18) years of age
  • High School Diploma or GED required, 2 years of college preferred
  • 1-2 years of previous restaurant management experience
  • Strong understanding of P&L management & drivers of restaurant profitability
  • Ability to prioritize own and others’ work and time to meet deadlines and objectives
  • Demonstrated leadership skills
  • Demonstrated understanding of guest service principles
  • Available to work evenings, weekends, and holidays
  • Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

This job is posted via Workstream

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.

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Restaurant General Manager • Hoffman Estates, IL, US

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