Customer Experience Associate- Foresight Sports

Job Description

We are seeking an experienced Customer Experience Associate to join the Revelyst Golf & Technology platform team.

Foresight Sports is a global leader in golf performance, simulation, and game-enhancement technology. Our solutions empower players, coaches, and facilities with industry-leading data accuracy and immersive experiences. We are seeking a professional, customer-focused representative to join our Sales team and help deliver exceptional service to every caller.

Weekend/Evening Positions Available

Position Overview

The Customer Experience & Sales Support Representative serves as the first point of contact for incoming phone calls to Foresight Sports. This role is responsible for providing excellent customer service, accurately assessing customer needs, and efficiently routing calls to the appropriate regional sales representative or department. The ideal candidate is organized, personable, and comfortable working in a fast-paced, team-oriented environment.

You will of the opportunity to:

• Answer and manage high volumes of inbound customer and prospect phone calls in a professional and courteous manner.

• Listen actively to understand caller needs and determine the appropriate sales region, representative, or department for routing.

• Maintain up-to-date knowledge of Foresight Sports' sales regions, product offerings, and internal processes to ensure accurate call direction.

• Provide basic product and service information when needed to support the customer experience.

• Document call details and interactions in the company CRM system.

• Assist with general sales support tasks such as scheduling follow-up calls, directing email inquiries, and updating customer information.

• Collaborate closely with Sales, Customer Service, and Operations teams to ensure smooth communication and customer satisfaction.

• Uphold Foresight Sports' brand standards by delivering a positive, professional, and solution-oriented experience for every caller.

You have:

• 1-2 years of customer service, receptionist, sales support, or call-center experience (preferred).

• Strong verbal communication and active listening skills.

• Excellent interpersonal and customer-service abilities.

• Ability to multitask and work efficiently in a fast-paced environment.

• Proficiency with phone systems, Salesforce tools, and basic computer applications (e.g., Microsoft Office, Slack, email platforms).

• Detail-oriented with strong organizational and documentation skills.

• Team-player mentality with a willingness to learn and support various sales functions.

Pay Range:

Starting Hourly Rate: $22.00

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Protected Veteran/Disabled

Revelyst is a collective of makers that design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovations that redefine what is humanly possible in the outdoors. Portfolio brands include Foresight Sports, Bushnell Golf, Fox, Bell, Giro, CamelBak, Bushnell, Simms Fishing and more (https://www.revelyst.com/brands.html) .

Revelyst is an equal opportunity employer. All applicants are considered for employment without regard to race, color, sex (including pregnancy and related conditions, sexual orientation, or transgender status), national origin, religion, age (40 and older), equal pay, disability or genetic information (including family medical history or genetic tests or services), and retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding, and any other characteristics protected by law. The EEO Law poster is available here: https://www.eeoc.gov/poster .

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to careers@revelyst.com . Please note that this email address is for accommodation purposes only. Revelyst will not respond to inquiries for other purposes.