Customer Service Representative

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist / PT technician opening in   Mooresville, NC, that is a perfect fit for you!

As the first and last person our amazing patients see when they enter and leave our cutting-edge facility, your role as Client Care Specialist is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the Physical Therapy industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology, and grow your career under a practice leader who is fully invested in you.

This excellent opportunity will not last long! Apply for FYZICAL's Client Care Specialist job opening today!

Responsibilities

• Manage all patient scheduling, including evaluations, re-evaluations, reminders, cancellations, and multi-line phone support
• Act a a liaison between patients, physicians, and clinical staff, providing clear communication and disseminating necessary information
• Answer questions from current and prospective patients; coordinate arrival and appointment flow
• Gather and document new patient intake information
• Track and manage clinic referrals and ensure all required paperwork is completed
• Verify patient insurance coverage and track insurance-authorized visits
• Collect copayment and process all patient payments daily
• Monitor and record Explanation of Benefits (EOB's)
• Send, receive, and log all clinical reports sent to or received from physicians
• Open, sort and distribute all incoming mail; send benefits to billing department
• Manage clear communication with office manager and clinicians regarding updates and patient arrivals and cancellations
• Ensure organizes handling of all front-office operations to support smooth clinic workflow

Required Skills