Patient Care Coordinator

While many cosmetic practices offer a wide range of cosmetic and plastic surgery services but specialize in none, we focus exclusively on body contouring through the minimally invasive removal of unwanted fat using our Xpress liposuction procedures with renuvion skin tightening technology. Our patients are fully awake during their procedure, while listening to music or binge watching their favorite Netflix shows through a virtual reality headset while we contour their body's shape to their specific liking. No area is off-limits. We use no needles, scalpels, or stitches, just exceptional technology performed by Dr. Giselle with precise care. Check out our website, Instagram, TikTok and YouTube channel to see what all the excitement is about! And here's a little peek into our luxurious practice!

Overview

We are seeking a full time Patient Care Coordinator who measures up to our high standards. Our ideal candidate is a well-rounded person with outstanding communication skills and experience in consultative sales; an individual who is a self-starter with the passion to excel in everything they do. Someone who is comfortable working in an medical environment that is constantly evolving, high-energy, with the ability to manage and prioritize multiple tasks. The Patient Care Coordinator is a key link in our relationships with patients and must have the ability to connect with patients on an personal level to instill trust and confidence.

Main responsibilities not limited to:

Manage individual patient relationships:

• Educate patients about surgical & non-surgical options during phone inquiries as well as during office or virtual consultations.
• Discuss surgical treatment plan costs with patients and facilitate their commitment to proceed.
• Follow up with patients, as needed, after their consultation to ensure a smooth transition from consultation to surgery.
• Support patient needs and expand relationships with existing clientele.

Sales:

• Understand the key drivers to successfully close sales. Leverage company tools and resources to deliver them.
• Develop and maintain effective working relationships with co-workers in the facility including the physician, clinical and administrative staff members who support the practice. Demonstrate high standards of behavior and integrity in all interactions.
• Responsible for achieving the monthly clinic revenue targeted goals.
• Schedule surgery efficiently, with awareness and positive communication with the clinical and surgical staff.

Minimum Job Qualifications:

• At least 2 years of sales experience; consultative sales experience strongly preferred.
• Professional demeanor and personal presentation. Headshot required for application.
• Able to build effective working relationships across many functions and with diverse customers.
• Flexible, enthusiastic, and self-directed.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Passion for helping others be the best they can be.
• Demonstrated experience in caring for customers/patients in a medical office setting.
• Willingness to embrace constructive criticism and continuously improve.
• Bilingual