Customer Relations Representative - State Farm Agent Team Member

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has proudly served the community for 6 years, earning recognition as a 2x Chairman’s Circle recipient. With a small but dedicated team of three, we focus on creating a supportive and professional environment where everyone thrives.


We value growth and loyalty, offering benefits such as one week of paid sick leave after a 90-day probation period, and tiered vacation time based on years of service (up to three weeks).


As a business management graduate and Chartered Financial Consultant (CHFC), I understand the importance of education and development. We're looking for candidates with a strong aptitude to learn, a customer-focused mindset, and the potential to excel in sales.


Our office culture is business casual—professional yet relaxed—where team members feel comfortable and motivated to succeed. Join us and be part of a high-performing team that’s committed to excellence!


ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Derwin Griffith - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.