Technical Support EngineerI-M Technology, LLC • Norwich, CT, US
Technical Support Engineer
I-M Technology, LLC • Norwich, CT, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Do the right things right Better every day Integrity Respect Passion for teamwork, continuing education, problem-solving and exceptional customer service A computer techie with a great personality and the desire to work hard. 5+ Years experience within the MSP industry providing IT support. Great people and customer service skills. Experience with RMM tools and ticketing (PSA) software. Microsoft Certifications preferably MCP in 365 : MS-900, MS-102 Server 2016 / 2019 / 2022 Network and / or security certifications : CCNA, Network+, Security+ Networking experience with firewalls, wireless and VLANs Virtualization experience with HyperV (preferred) or ESXi Handling client support requests, remote or on-site at their offices Assisting team members with ticket escalations Onboarding new clients and following our best practices. Using and improving client documentation. Assisting with client projects i.e. server upgrades, wireless deployments etc. Competitive starting salary based on experience 401k with company match Health insurance with company contribution 5 weeks PTO (available after 90 days) Birthday off Performance bonuses Paid training and certification program with financial incentives with our Learn to Earn program Use of company provided shared vehicles and tools Company Surface laptop / tablet, VOIP phone / app, smartphone, and other gear An upbeat, successful, and motivated team to work with
Job Description
Job Description
This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions.
At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we’re growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters!
- To be clear this is a position in Connecticut and not remote.
- Candidates must live within 60 miles of 06360 or be willing to relocate to CT or RI.
Our company core values are :
Here's what we are looking for (skills) -
Azure : AZ-900, AZ104
Here is what you'll be doing (duties) -
Here is what we provide you with (benefits) -
Please include a cover letter.
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Technical Support Engineer • Norwich, CT, US
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