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Manager, Subcontractor Relations - National HVAC
Manager, Subcontractor Relations - National HVACCrete Mechanical Group, Inc • Charlotte, NC, US
Manager, Subcontractor Relations - National HVAC

Manager, Subcontractor Relations - National HVAC

Crete Mechanical Group, Inc • Charlotte, NC, US
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Job Description

Job Description

Subcontractor Sourcing & Expansion

  • Identify, recruit, and build relationships with qualified subcontractors across HVAC, mechanical, electrical, and related trades throughout the contiguous United States.
  • Proactively source subcontractors using industry databases, trade organizations, cold outreach, existing vendor referrals, and market research.
  • Ensure geographic coverage aligns with business needs, strategic account requirements, and project demand forecasts.

Qualification & Onboarding

  • Lead the full qualification process, including capability assessments, safety records, licensing, insurance verification, capacity evaluation, and past performance review.
  • Develop and maintain standardized onboarding documentation, workflows, and approval criteria for subcontractor partners.
  • Collaborate with legal, finance, and operations to ensure all compliance requirements (contracts, COIs, W9s, etc.) are executed and maintained.

    • Performance Management & Compliance

  • Own the operational relationship with subcontractors post-onboarding—including communications, expectations, performance monitoring, and corrective actions.
  • Track job performance, responsiveness, quality of work, customer interactions, adherence to scope, and financial accuracy.
  • Resolve escalations related to subcontractor performance, scheduling, invoicing disputes, or field issues in collaboration with project stakeholders.

    • Subcontractor Scorecards & Grading System

  • Design, launch, and maintain a standardized subcontractor performance scorecard used nationally across Crete United’s operating companies and strategic account teams.
  • Define KPIs such as :
  • On-time arrival and job completion
  • First-pass yield / quality scores
  • Warranty or callback rates
  • Documentation and reporting accuracy
  • Pricing competitiveness and consistency
  • Safety compliance
  • Customer satisfaction feedback
  • Distribute scorecard results to internal stakeholders and use insights to drive continuous improvement and accountability within the subcontractor network.

    • Network Optimization & Strategic Execution

  • Analyze subcontractor density vs. project demand to ensure adequate coverage across all U.S. regions.
  • Assist with forecasting subcontractor capacity for national programs, major rollouts, or high-volume seasonal work (start-ups, PM cycles, equipment verifications, etc.).
  • Identify gaps in the network and develop action plans to strengthen market coverage.

    • Cross-Functional Collaboration

  • Work closely with the Associate Director of HVAC Strategic Accounts, project managers, service coordinators, and field leadership across Crete’s operating companies.
  • Coordinate with finance to validate subcontractor pricing, job costing, and invoice alignment.
  • Partner with IS / IT teams to maintain subcontractor data in Trimble Spectrum and any related systems.

    • Qualifications

    Required

  • 5–7+ years of experience in HVAC, mechanical, MEP services, construction management, vendor management, or related field.
  • Proven experience managing subcontractors, vendors, or third-party field resources at scale.
  • Strong understanding of MEP trade work, safety standards, licensing, and field operations.
  • Excellent communication, negotiation, and relationship-building skills.
  • Ability to analyze operational and financial data to drive decisions.
  • Strong organizational skills with the ability to manage a large volume of subcontractor relationships across multiple regions.

    • Preferred

  • Experience with national service delivery, multi-site project execution, or strategic accounts.
  • Familiarity with Trimble Spectrum or similar ERPs.
  • Background in developing vendor scorecards, KPI dashboards, or performance frameworks.

    • Success Metrics

  • Growth of the national subcontractor network and geographic coverage.
  • Reduction in project delays linked to subcontractor availability or quality.
  • Scorecard improvements over time (quality, responsiveness, documentation).
  • Subcontractor compliance levels (insurance, safety, licensing).
  • Support for financial performance targets on subcontracted jobs (margin protection, accurate billing).
  • Positive feedback from operations, project managers, and strategic account leaders.
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