ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Deliver patient care through patient preparation, vital sign collection, and documentation. Assist with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry). Maintain aseptic techniques during preparation, procedures, and medication administration.

Administer medications, treatments, and immunizations under the direction of providers.

Prepare and organize patient charts with necessary information. File dictations and ensure completion of all required documentation. Communicate with patient regarding test results and plan of care

Schedule procedures, labs, x-rays, and surgeries; provide pre- and post-surgery information. Assist with patient outreach for overdue visits, labs, and referrals.

Coordinate physician schedules and ensure insurance pre-certifications. Schedule and manage patient follow-ups, ensuring continuity of care.

Maintain patient confidentiality and adhere to organizational standards and ethical guidelines.

Educate patients and families based on assessed needs and discharge plans.

Promote evidence-based resources to optimize nursing practice and patient care.

Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance. Assures accurate and complete messages to appropriate personnel.

Assists in training, orienting, and supporting new colleagues. Work includes cross coverage in other clinic areas as team needs.

Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).

Ensure safety checklists/quality controls are completed as required.

Other duties as needed and assigned by the manager.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

Must be comfortable operating in a collaborative, shared leadership environment.

Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).

Must obtain one of the following certifications listed for a Medical Assistant with their corresponding listed certification provider within one year of hire:

Acceptable Certifications:

• Certification: Certified Medical Assistant (CMA). Provided by the American Association of Medical Assistants (AAMA)

• Certification: Registered Medical Assistant (RMA). Provided by the American Medical Technologists (AMT)

• Certification: Medical Assistant (NCMA). Provided by the National Center for Competency Testing

• Certification: Clinical Medical Assistant Certification (CMA). Provided by the American Medical Certification Association.

• Certification: Certified Clinical Medical Assistant (CCMA). Provided by the National Health Career Association.

• Certification: Nationally Registered Certified Medical Assistant (NRCMA). Provided by the National Association for Health Professionals (NAHP)

• Certification: NPCE MA. Provided by the National Phlebotomy Certification Examination (NPCE).

Basic Life Support (BLS) certification required within 3 months of hire.

Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.

Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).

Ability to work with diverse groups of people and in a collaborative, shared leadership environment.

Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.