Talent.com
Lead Support Engineer, Amazon LEO Enterprise Customer Support
Lead Support Engineer, Amazon LEO Enterprise Customer SupportAmazon Kuiper Commercial Services LLC • Bellevue, Washington, USA
Lead Support Engineer, Amazon LEO Enterprise Customer Support

Lead Support Engineer, Amazon LEO Enterprise Customer Support

Amazon Kuiper Commercial Services LLC • Bellevue, Washington, USA
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.permanent]
[job_card.job_description]
Amazon LEO is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon LEO will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.




Key job responsibilities
We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels. Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work, your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support.
Work in a rotating shift schedule, including weekdays, and weekends, with the requirement to be available for on-call duties as needed to ensure continuous operational coverage.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

BASIC QUALIFICATIONS

- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
- Extensive experience in ISP/Service Provider network architecture and operations with large-scale networks
- Advanced networking expertise including BGP, OSPF/ISIS, MPLS, IPv4/IPv6, QoS, and network security implementation
- SDWAN/SDN proficiency with hands-on experience in design, deployment, and operations (Cisco Viptela, VMware VeloCloud, or Versa Networks)
- Expert-level knowledge of Cisco IOS/IOS-XE/IOS-XR and familiarity with other vendor platforms (Juniper, Arista)
- Strong troubleshooting abilities for complex network issues with experience in root cause analysis and capacity planning
- Professional certifications such as CCNP/CCIE/JNCIE or AWS Solutions Architect Experience with SDN controllers, orchestration, overlay/underlay architectures, and application-aware routing Strong background in NOC operations with experience in emergency response and on-call support scenarios

PREFERRED QUALIFICATIONS

- Python programming skills for network automation with experience in JSON/YAML, REST APIs, and automation frameworks (Ansible, Terraform)
- AWS networking expertise including VPC, Direct Connect, Transit Gateway, and hybrid cloud/on-premises integration

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.
[job_alerts.create_a_job]

Lead Support Engineer, Amazon LEO Enterprise Customer Support • Bellevue, Washington, USA

[internal_linking.similar_jobs]

Solutions Engineer

Teal Communications, Inc.Seattle, WA, US
[job_card.full_time]
[filters_job_card.quick_apply]

TEAL is at the forefront of global IoT and eSIM technology.We are looking for a technical, customer-obsessed, and commercially aware Solutions Engineer (SE) to join our growing sales organization.T...[internal_linking.show_more]

Operations Manager, Amazon Leo

Amazon.com, Inc.Everett, WA, United States
[job_card.permanent]

Amazon Leo is Amazons low Earth orbit satellite broadband network.Its mission is to deliver fast, reliable internet to customers and communities around the world, and weve designed the system with ...[internal_linking.show_more]

 • [job_card.promoted]

Amazon Certified Cloud Solutions Architect

The AES GroupBellevue, WA, United States
[job_card.full_time]
[filters_job_card.quick_apply]

Job Title: Amazon Certified Cloud Solutions Architect Focus: AWS | Containerization | Cloud-Native & POCs Location: Remote (US-based preferred) Employment Type: Full-time / Contract / Consultin...[internal_linking.show_more]

 • [job_card.new]

Solutions Engineer (Remote)

Cisco Systems, Inc.Seattle, WA, United States
[filters.remote]
[job_card.full_time]

This is a remote role based out of Portland, OR or Seattle, WA area requiring 30% travel to client sites in the area.Meet the TeamAs we continue to uphold our standard of excellence inCisco's Comme...[internal_linking.show_more]

 • [job_card.promoted]

Senior WW Specialist Solutions Architect Public Sector- Amazon Connect (Contact Center Solution[...]

Amazon Web Services (AWS)Seattle, WA, United States
[job_card.full_time]

This position is part of the AWS Specialist and Partner Organization (ASP).Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and t...[internal_linking.show_more]

 • [job_card.promoted]

Senior Cloud Support Engineer

CrusoeSeattle, Washington, US
[job_card.full_time]

Crusoe's mission is to accelerate the abundance of energy and intelligence.We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, spe...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Lead Storage Architect for Cloud & Enterprise Solutions

ZT Systems groupSeattle, Washington, United States
[job_card.full_time]

A leading technology company in Seattle is seeking a Storage Architect to drive the development of storage products.This role involves creating solutions for major cloud providers while assessing e...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Desktop Support Specialist

Infojini IncSeattle, WA, United States
[job_card.full_time]

Under general direction, performs a variety of field-level technology support for Client and King County Rail staff.This includes escalation and/or resolution of software and hardware-related probl...[internal_linking.show_more]

 • [job_card.promoted]

Work from Home – Product Feedback Support - $25-$45 per hour

GLLake Goodwin, Washington
[filters.remote]
[job_card.full_time]

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[internal_linking.show_more]

 • [job_card.promoted]

Solutions Architect – Amazon Connect

The AES GroupBellevue, WA, United States
[job_card.full_time] +1
[filters_job_card.quick_apply]

Job Title: Solutions Architect Amazon Connect Focus: Cloud Contact Centers | Amazon Connect Implementations Location: Remote (US-based preferred) Employment Type: Full-time / Contract / Consulting ...[internal_linking.show_more]

Remote Cortex & Cloud Solutions Sales Lead

Palo Alto NetworksSeattle, WA, United States
[filters.remote]
[job_card.full_time]

A leading cybersecurity company is seeking a Sales Specialist to drive growth in their Cloud business in Seattle, WA.This dynamic role involves building strong customer relationships and executing ...[internal_linking.show_more]

 • [job_card.promoted]

Remote-First Technical Customer Engineer Escalations

NametagSeattle, WA, United States
[filters.remote]
[job_card.full_time]

A leader in identity verification is hiring a Technical Customer Engineer to act as the technical escalation point for customer issues.Candidates should have 2-5 years experience in technical suppo...[internal_linking.show_more]

 • [job_card.promoted]

Remote Cloud Support Engineer

CanonicalTacoma, WA, United States
[filters.remote]
[job_card.full_time]

A leading open source software provider is seeking a Cloud Support Engineer to deliver excellent customer support with Ubuntu and open source products.In this globally remote role, you will resolve...[internal_linking.show_more]

 • [job_card.promoted]

Supplier Resolution Support Analyst

TEKsystemsSeaTac, Washington, United States
[job_card.temporary]

Professional Summary* The Supplier Resolution Support Analyst plays a critical role in resolving supplier payment challenges while identifying root causes and driving sustainable process improvemen...[internal_linking.show_more]

 • [job_card.promoted]

Remote Technical Sales Leader — AI & Cloud Solutions

Loka, IncSeattle, WA, United States
[job_card.full_time]

A technology solutions company in California seeks a Technical Sales Lead with a strong engineering background.The position involves managing the sales process, supporting client solutions, and lev...[internal_linking.show_more]

 • [job_card.promoted]

Remote Technical Sales Leader AI & Cloud Solutions

Loka, IncSeattle, WA, United States
[filters.remote]
[job_card.full_time]

A technology solutions company in California seeks a Technical Sales Lead with a strong engineering background.The position involves managing the sales process, supporting client solutions, and lev...[internal_linking.show_more]

 • [job_card.promoted]

Lead Engineer | AI-Powered Governance Platform (DeFi)

C&D Talent AdvisorySeattle, Washington, United States
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]

AI | DeFi | Data Infrastructure | Automation Systems.This role sits at the center of a major transformation — building an.This is not just backend engineering — this is.AI-native governance systems...[internal_linking.show_more]

Lead Architect

International Recruiting LLCSeattle, Washington, US
[job_card.full_time]
[filters_job_card.quick_apply]

Platform Architecture & Technical Leadership.Lead and oversee the end-to-end design of a next‑generation Edge‑AI / IoT platform, defining core architecture, data flows, and interfaces across connec...[internal_linking.show_more]