Manager, Patient Experience (RN)

About the job Manager, Patient Experience (RN)

Job Category : Health / Hospital Administration

Job Type : Full-Time

Location : Murrieta or Wildomar, California

Salary Range : $120,000 $140,000

The Role Overview

We are seeking an experienced Registered Nurse (RN) to serve as the Manager, Patient Experience within a licensed, Joint Commission-accredited 122-bed hospital. This leadership role is critical for driving and fostering a culture of patient-centeredcare, focusing heavily on improving the overall patient and family experience. The successful candidate will translate information derived from objective data and subjective patient feedback into actionable organizational behaviors and performance improvement initiatives.

Key Responsibilities

The Performance Improvement / Patient Experience RN Manager will be responsible for :

• Patient Experience Strategy : Developing, implementing, and managing strategies that drive and foster a culture focused on patient-centered care.
• Performance Improvement : Utilizing quality and performance improvement methodologies, including data analysis and management, to enhance clinical and non-clinical outcomes.
• Feedback Analysis : Translating objective assessments and subjective feedback (e.g., patient relations, grievances, and complaints) into practical, measurable improvements across departments.
• Patient Advocacy : Overseeing patient advocacy and complaint / grievance management processes to ensure rapid and effective resolution.
• Leadership & Training : Providing leadership and mentorship to staff to embed patient experience best practices into daily operations.

Required Qualifications

Education

Experience

Certifications / Licenses

Benefits Highlights

A challenging and rewarding work environment along with a competitive compensation package, including :