Job Description
Customer Service Lead Needed
Looking for a customer-focused organization looking for an experienced Customer Service Lead.
Role:
- Lead a team of 4-5 customer service representatives.
- Foster teamwork and effectively resolve customer issues.
- Proficiently use Microsoft Office and ERP systems.
- Prior knowledge of computers is required, although training will be provided.
- Collaborate with all company departments to ensure exceptional customer service and address any relevant issues.
- Understand and interpret basic Excel reports, create summaries, identify problems, and propose solutions.
- Promptly address issues, both internally and externally.
- Regularly engage with the customer service department to oversee duties and performance and address any issues, making necessary adjustments.
- Communicate with other managers to understand and convey customer service needs.
- Perform accurate and fast data entry.
Requirements:
- Experience in customer service management.
- Leadership, communication, and problem-solving skills.
- Proficient in Microsoft Office; familiar with ERP systems.
-High school diploma or GED required
Details:
Full-time, M-F
Ontario, California
Full-time, M-F 7:30 am-4:15 pm
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Lead • Ontario , CA
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