Health Information Specialist I

Position Summary

The Health Information Specialist I is responsible for collecting medical records from medical providers on all incoming patient cases. This role will require an attention to detail and an understanding of the medical records requirements.

Job Responsibilities

• Contacts physicians’ offices and/or other healthcare providers to obtain patients’ medical records for use in submitting claims to insurance providers.

• Clearly records and maintains complete documentation of activities performed in account notes and other databases.

• Meets all deliverables and goals set by department.

• Meets all regulatory agency requirements as they pertain to job function.

• Maintains accurate and complete documentation in client and patient records in order to continuously improve the customer service process and meets regulations requirements.

• Builds strong customer relationships through client focus, professional demeanor, reliability and responsiveness.

• Works to research and resolve problems in a timely manner while maintaining productivity standards and performance guarantees where applicable.

• Assists as needed to perform other related duties and special projects as required.

• Accepts other duties as assigned by management.

Required Qualifications

• High School diploma or equivalent required.

• One to three years of experience in a client services’-type environment required

• Understands HIPAA and importance of privacy of patient data.

• Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening and reference verification.

Preferred Qualifications

• Associate’s degree preferred.

• Medical office role knowledge/experience preferred.

• Strong knowledge of managed care plans, insurance billings and ICD-9 coding preferred.

Core Skills & Competencies

• Demonstrated attention to detail, organized and able to prioritize duties.

• Willingness to learn and understand complexity of industry and business.

• Experience with both hands-on and phone based support of PC based hardware, Windows operating systems, and productivity software.

• Drive for Results (Service, Quality, and Continuous Improvement) – Ability to meet deadlines and work under pressure. Is able to demonstrate flexibility and adaptability according to shifting priorities. Produces excellent results and looks for ways to consistently improve performance.

• Communication – Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization in order to achieve the desired results.

• Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.

Physical Demands

• Employee may be required to lift heavy supplies; may weigh up to 30 pounds.

• Ability to sit for extended periods of time.

• Must possess ability to perform repetitive motion.

Required Training

• All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.