Audio Video Technician

o Test all aspects of rooms equipment

 Hardware power status confirmation

 Battery levels on items like remotes

 Confirm correct functionality of all audio and video features

 Troubleshooting technical issues

 Work with vendors as needed to resolve issues

o Ensure rooms are in good looking order

 Work with facilities to remedy any physical needs of the space

• Utilize monitoring solutions to quickly identify and respond to issues
• Assist users with immediate room issue or needs

o Troubleshoot active problems in person

o Work with vendors as needed to resolve issues

• AV Training

o Hold regular training sessions with the site

 Usage of the equipment

 Best practices

 General AV support questions

• Track and respond to ServiceNow work request
• Work with the greater AV group on implementing changes to the AV environment at your local site
• Point person for all AV needs your site has
• Special Projects; work with other team members or manager on AV oriented projects

Experience Required Basic Qualifications

• Strong customer service oriented skills
• Passion for working with end users
• Excellent speaking skills
• Great organization skills
• Exceptional in high pressure situation
• AV experience specific to conference rooms of all types

o TV and Projectors, microphones and speakers, VC equipment, automation and integration equipment (Crestron)

o Cisco and MTR devices

• Basic PC troubleshooting skills in a corporate environment
• Highly self-motivated and able to work primarily independently, as well as with a group on larger team projects and issues