Technical Support SpecialistVirtualVocations • Arvada, Colorado, United States
Technical Support Specialist
VirtualVocations • Arvada, Colorado, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for an Application and Technical Support Specialist.
Key Responsibilities
Troubleshoot and resolve moderately complex technical issues and conduct detailed analysis to identify root causes
Prioritize and manage cases according to SOP guidelines, maintaining workflow efficiency
Develop and implement solutions to prevent recurring issues and deliver training sessions for customers
Required Qualifications
2+ years of product experience with healthcare products in technical support or consultancy
Exposure to AI platforms for content creation or workflow automation
Experience in technical issue resolution and escalation procedures
Familiarity with financial applications, preferably Axiom or similar tools
Proficient knowledge of Microsoft technologies (Office 365)
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Technical Support Specialist • Arvada, Colorado, United States
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