Printer Technician

• Diagnose, repair, and maintain wide format printers, stationery printers, dry inkjet mini labs, simplex printers, kiosks, controllers, and sublimation technologies.
  
• Install, service, and maintain telecommunications and equipment infrastructure at customer locations.
  
• Ensure job sites operate to both company and customer standards.
  
• Professionally communicate and interact with store personnel, customers, and internal support teams.
  
• Troubleshoot and resolve device and equipment issues efficiently under deadlines.
  
• Manage and direct helper technicians, ensuring adherence to processes and safety standards.
  
• Maintain accurate service records, documentation, and timely expense reports.
  
• Travel frequently (regional and national as required) and adapt to scheduling demands, including nights and weekends.
  
• Uphold company standards for professionalism, safety, and compliance at all times.
  

Requirements

• Able to follow oral and written instructions.
  
• Able to work with a team independently.
  
• Able to multi-task.
  
• Work effectively under deadlines.
  
• Critical thinking skills to assist in problem solving.
  
• Willing to be flexible with scheduling demands including nights and weekends.
  
• Demonstrates customer service orientation.
  

• Minimum High School Diploma/GED.
  
• Minimum 2 years of experience in printer service/repair (inkjet and dye-sublimation required).
  
• Minimum 2 years in field services, installation, or similar technical background.
  
• Strong troubleshooting, critical thinking, and customer service skills.
  
• Familiarity with basic hand tools.
  
• Ability to work independently and in a team.
  
• Valid driver’s license, reliable transportation, and ability to pass background check, motor vehicle report and drug screening.
  
• Able to obtain certifications required for aerial lifts.
  

• Frequently lift and carry tools, equipment, and materials weighing up to 60lbs.
  
• Navigate uneven terrain safely and efficiently.
  
• Push, pull, and reach for objects with varying degrees of force, including overhead tasks.
  
• Stand or walk for extended periods of time.
  
• Perform repetitive tasks as required by the role.
  
• Climb ladders, work at elevated heights, and maintain balance.
  
• Work in confined spaces when necessary.
  
• Assume various physical positions including standing, bending, crouching, crawling, or kneeling.
  
• Maintain hand-eye coordination to use small tools effectively and components.
  

Benefits

• Medical, Dental, Vision
  
• PTO & Paid Holidays
  
• 401K – with Employer Match
  
• Company provided Life Insurance, Short/Long-Term Disability
  
• Supplemental Benefits Available