Service AdvisorGroove Subaru • Englewood, CO, US
Service Advisor
Groove Subaru • Englewood, CO, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Provide every customer with an estimate of repair costs, including parts and labor or identification of warranty coverage, after completing a complete vehicle assessment. Provide customers authorization in a timely fashion for additional repairs that may be needed before the repairs are attempted. Establish a realistic and specific time promise (including customers waiting) for each customer. Maintain an accurate job tracking sheet that provides a proper workload based on daily calculations of group capability. Must be at least 18 years of age A Valid Driver’s License and favorable Motor Vehicle Record Ability to pass a pre-employment background check and drug screen for illegal substances Authorized to work in the United States
Job Description
Job Description
Description :
A Service Advisor initiates automotive services and repairs by communicating with customers to ascertain the maintenance services requested. In addition, they verify any warranty and service contract coverage; identify and inform customers of any additional vehicle maintenance or repair opportunities deemed valuable to maintain vehicle safety and performance; develop estimates and secure commitments to perform work; write repair orders and maintain customer rapport and records. The Service Advisor is an excellent opportunity to experience the day-to-day operations of the service department. Whether answering and making phone calls and emails or assisting service customers face to face, you’ll be responsible for ensuring every customer has a positive, lasting experience.
Who You Are :
- You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
- You are professional, career-minded, with character, skill, and drive
- You have a minimum of 2 years in automotive service
- You value continual training & professional development
- You have a proven ability to set and achieve targeted goals
- You consistently meet or exceed productivity and service standards
- You possess exceptional communication, organization, and follow-up skills
- You work as a team player and interact with customers, managers, and co-workers in a professional, courteous manner
- You have keen technical skills and thrive on learning
Essential Job Functions :
Requirements :
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Service Advisor • Englewood, CO, US
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