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47660371200 - Customer Success Manager
47660371200 - Customer Success ManagerActivate Talent • Tulsa, OK, US
47660371200 - Customer Success Manager

47660371200 - Customer Success Manager

Activate Talent • Tulsa, OK, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Customer Success Manager

Position : Customer Success Manager

Location : Remote (Global)

Employment Type : Full-Time

Type of contract : Independent contractor

Work from any corner of the world and be a part of the #remoteworkrevolution!

Scope Of The Role :

We're looking for a Customer Success Manager to take full ownership of a portfolio of brands helping them stay active, grow revenue, and achieve measurable results. You'll act as the bridge between our platform and the brands we serve, ensuring they see real business impact through consistent support, strategy, and partnership.

This is a high-touch, hands-on role for someone who enjoys working closely with founders and marketing teams. You'll spend your days leading client calls, troubleshooting issues, and spotting new opportunities for growth. Internally, you'll be the voice of the customer sharing insights, shaping product improvements, and driving initiatives that help us deliver exceptional value.

What You'll Own :

  • A portfolio of fast-growing brands across e-commerce and consumer industries.
  • Revenue performance and engagement metrics within your book of business.
  • Retention and expansion ensuring every account stays active, healthy, and growing.

What Matters :

  • Revenue Under Management : Performance and growth of your assigned accounts.
  • Net Revenue Retention (NRR) : Expansion and reduced churn across your portfolio.
  • Customer Health & Engagement : Proactive management and measurable client success.

    • What You'll Do :

  • Lead regular calls with founders, marketers, and brand teams to drive success and resolve challenges.
  • Onboard new brands, demo features, and guide them toward quick wins and lasting value.
  • Monitor client engagement and take early action when performance trends downward.
  • Act as a strategic advisor, offering insights on optimization, partnerships, and campaign effectiveness.
  • Coordinate with internal teams to remove blockers, streamline communication, and deliver fast solutions.
  • Collect customer feedback and translate it into actionable insights for product and strategy teams.
  • Maintain detailed CRM notes and documentation to ensure visibility and accountability across all touchpoints.
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