Guest Service Agent - Part Time

Job Title

Ensure extraordinary service to guest on Omni Premier Floors during Breakfast and Happy Hours.

Job Description

This position will set-up, serve, and maintain cleanliness of the Omni Club Lounge as well as provide assistance to our Loyalty Ambassadors and Guest Experience Planners as needed.

Responsibilities

Inquire as to how our guests are enjoying their stay and follow up on any problems that may surface.

Have full command of hotel services and hours of operations to explain / offer to guests.

Ensure proper set up and break down of the Premier Lounge keeping it in immaculate condition each shift.

Put away and rotate all items from storeroom as needed.

Ensure that all china and silverware are polished after use.

Be fully acquainted with the different points of interests.

Assist in arranging reservations as required by our guests.

Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.

Ensure that the public area (lounge) is maintained, clean and tidy by partnering with Housekeeping department.

Interact with other departments to ensure that guest's needs are satisfied.

Speak with guests in a friendly, warm manner making them feel welcome to the hotel.

Proactively work to seek out ways in which to improve the hotel experience for our guests.

Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.

Update all reservations, amenities, wake up calls, service requests in operating systems such as ALICE, Synergy, and OPMS.

Call / Email guests inquiring about reservation specials such as anniversaries, birthdays, honeymoon, dynamic packages, romance packages and estimated times for arrivals.

Aid guests in locating other areas of the hotel (escort them to destination when possible)

Assist with guest loyalty program as needed

Respond to any reasonable task as assigned by manager or supervisor

Qualifications

Excellent customer service skills

Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.

Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Must have strong communication, presentation, multitasking and organizational skills

Maintain a professional business appearance, attitude, and performance

TABC and Food Handler's certifications required