Patient Service Technician

Join our dynamic team at HME Specialists as a Full-Time Patient Service Technician in Albuquerque! This onsite role offers a unique opportunity to make a meaningful impact in the medical supply industry. You'll connect with patients directly, ensuring they receive the compassionate care and quality products they deserve. If you thrive in a customer-centric environment and enjoy solving problems on the spot, this role will be both fulfilling and exhilarating. Work alongside an energetic team that is dedicated to forward-thinking solutions, fostering a professional atmosphere where your ideas matter.

With every patient interaction, you'll contribute to enhancing their quality of life, reinforcing our core value of empathy. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. Embark on a career that not only challenges you but also allows you to make a difference in your community! Apply today to be part of something greater.

HME Specialists : Our Mission

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

Your day to day as a Patient Service Technician

As a Full-Time Patient Service Technician at HME Specialists in Albuquerque, you will play a pivotal role in delivering high-quality patient care while ensuring compliance with FDA and DOT regulations. Your responsibilities will include conducting thorough pre-trip and post-trip inspections on your assigned delivery vehicle, maintaining a safe and professional driving standard. You'll leverage your robust knowledge of our diverse medical products and services to assess and address each patient's unique needs, performing physical and psychosocial assessments throughout their care journey. With the ability to lift and transport cylinders exceeding 170lbs, efficient route planning becomes crucial to optimize timely deliveries.

Educating patients on their home medical equipment will enhance their treatment outcomes while you engage in ongoing training to bolster your skills. Additionally, you'll contribute to infection control practices and assist with warehouse duties, all while actively listening to resolve any service complaints within your scope of practice.

Are you the Patient Service Technician we're looking for?

To thrive as a Full-Time Patient Service Technician at HME Specialists in Albuquerque, a diverse skill set is essential. Strong analytical skills will enable you to utilize data effectively while combining intuition with experience. Attention to detail is critical for design work and completing projects on time and within budget.

Exceptional problem-solving abilities are necessary, allowing you to assess information skillfully in both individual and group settings. Customer service orientation is key; being responsive to patient needs and maintaining confidentiality set the foundation for successful interactions. Strong oral and written communication skills are vital for effective collaboration with patients and team members alike.

You should also exhibit a strong sense of teamwork, taking responsibility while being receptive to others' ideas. Adaptability to change and the ability to manage time effectively are crucial in a dynamic work environment. Your commitment to quality management and integrity will ensure that you consistently uphold the values of HME Specialists as you support organizational goals.

Knowledge and skills required for the position are :

• Analytical - Use intuition and experience to complement data.
• Design - Demonstrate attention to detail.
• Problem Solving - Gather and analyze information skillfully; Work well in group problem solving situations.
• Project Management - Complete projects on time and budget.
• Technical Skills - Assess own strengths and weaknesses; Pursue training and development opportunities.
• Customer Service - Respond promptly to customer needs; Respond to requests for service and assistance; Meet commitments.
• Interpersonal - Maintain confidentiality; Listen to others without interrupting and remains open to others' ideas and tries new things.
• Oral Communication - Listen and get clarification.
• Team Work - Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Contribute to building a positive team spirit.
• Written Communication - Able to read and interpret written information.
• Change Management - Prepare and support those affected by change.
• Leadership - Exhibit confidence in self and others; Inspire respect and trust; Accept feedback from others; Provide vision and inspiration to peers and subordinates.
• Managing People - Make self available to staff and improves processes, products and services.
• Quality Management - Look for ways to improve and promote quality and demonstrate accuracy and thoroughness.
• Business Acumen - Display orientation to profitability.
• Cost Consciousness - Conserve organizational resources.
• Diversity - Demonstrate knowledge of EEO policy and shows respect and sensitivity for cultural differences.
• Ethics - Work with integrity and ethically; Uphold organizational values.
• Organizational Support - Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.
• Adaptability - Adapt to changes in the work environment change approach or method to best fit the situation and be able to deal with frequent change delays or unexpected events.
• Attendance / Punctuality - Be consistently at work and on time.
• Dependability - Follow instructions responds to management direction; Take responsibility for own actions; Keep commitments

Get started with our team!

We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!