Office Growth Manager (Bi-lingual)

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Training & development

COMPENSATION :

Competitive Base Salary + Performance Incentives

Monthly Phone Allowance

BENEFITS & PERKS :

• Generous Paid Time Off (Vacation, Sick, Holiday, Bereavement, FMLA, Parental Leave)
• Comprehensive Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Growth and Professional Development Opportunities

Why Join Stratus?

At Stratus Building Solutions , were not just offering a job - were inviting you to join a community of innovators and collaborators passionate about sustainability and excellence.

As the #1 fastest-growing green commercial cleaning franchise three years in a row (Entrepreneur Magazine) , were transforming an industry through sustainable practices, cutting-edge technology, and exceptional service.

When you join Stratus, youll thrive in a supportive, growth-focused culture where your development is as important as our success. Together, were making a real impact on businesses, communities, and the environment.

Role Summary

As an Office Growth Manager , youll play a pivotal role in driving regional growth, supporting franchisee success, and ensuring smooth daily operations. Reporting to the Regional Director , youll balance administrative leadership, franchise development, marketing execution, and customer service - all while helping Stratus offices and franchise owners grow and thrive.

Key Responsibilities

1. Franchise Sales & Development

• Conduct 810 professional franchise opportunity presentations per month , ensuring all decision-makers are included.
• Manage the disclosure and closing process accurately and in compliance with company standards.
• Achieve a minimum of 2 new franchise agreements closed per month .
• Enter and maintain all leads, presentations, and outcomes in CRM within 24 hours .
• Collaborate with the Regional Director on lead tracking, strategy, and conversion goals.

2. Administration & Compliance

• Process account-related items (new accounts, credits, transfers, cancellations, UF supply invoices) promptly.
• Monitor franchisee insurance renewals and maintain compliance.
• Manage and organize all digital and physical records for clients and franchisees.
• Support background checks, onboarding documents, and corporate reporting needs.

3. Financial Accountability

• Review franchisee statements monthly to ensure timely client payments.
• Collaborate with accounting to resolve overdue or irregular accounts.
• Communicate proactively with franchisees regarding outstanding balances.

4. Supplies & Resource Management

• Manage inventory for uniforms, chemicals, and starter kits.
• Oversee office supply needs to ensure seamless day-to-day operations.

5. Marketing & Brand Presence

• Publish at least 2 social media posts per week (1 franchise opportunity + 1 cleaning service).
• Request and track client and franchisee reviews, maintaining brand reputation.
• Support regional marketing campaigns, trade shows, and community events.
• Track engagement metrics and deliver monthly marketing updates to the Regional Director.

6. Customer Service & Front Desk

• Answer all incoming calls using approved scripts, ensuring every lead is documented and routed properly.
• Schedule and confirm service or franchise appointments.
• Provide a professional, welcoming first impression to all visitors and callers.
• Conduct monthly remote account inspections as assigned by leadership.

7. Training & Development Support

• Ensure all new franchisees complete Phase 1 training within 30 days and are enrolled in the LMS.
• Track training completion and escalate gaps as needed.
• Support onboarding by ensuring all checklists and documentation are completed accurately.

8. Communication & Collaboration

• Act as the communication hub between Regional Director, Operations, Sales, and Accounting.
• Participate in weekly collaboration calls and office meetings, sharing best practices and insights.
• Maintain proactive communication with franchisees and clients to support retention and satisfaction.

Performance Expectations

• Consistently meet franchise sales and presentation targets.
• Maintain CRM accuracy and timely updates.
• Ensure compliance with all training and insurance requirements.
• Contribute actively to local marketing and brand-building initiatives.
• Demonstrate professionalism, accountability, and solution-oriented leadership in all interactions.

Qualifications

• Bi-lingual - fluent in both English and Spanish.
• Previous experience in sales growth, administration, and operations .
• Strong organizational, interpersonal, and communication skills.
• Proficiency in CRM systems, Microsoft Office, and social media platforms.
• Ability to manage multiple priorities with accuracy and professionalism.
• Customer service mindset and passion for helping others succeed.

Ready to grow with us?

Apply today and become part of a team where your work makes a lasting difference in how businesses and communities thrive.