Service Planner

Western Express Driver Support Position

Western offers competitive pay, benefits, paid time off, paid holidays, and a family-oriented culture. Western Express HQ is in Nashville, TN. All outside terminals, located all over the country, have a small town, tight knit family atmosphere. Whether you are in Nashville or at one of our outlying locations, you are treated like family!

Responsibilities :

Serve as the primary point of contact for incoming driver inquiries, providing timely and effective support.

Open and manage daily repair orders; collaborate directly with technicians to coordinate necessary repairs. (Basic mechanical knowledge is a strong advantage.)

Utilize Transman software; knowledge of VRMS coding is a plus.

Maintain a courteous, professional, and positive demeanor at all timesstrong communication skills are essential.

Perform effectively in a fast-paced environment; ability to multi-task and stay highly organized is critical.

Demonstrate proficiency with computers and accurate data entry skills.

Accurately complete all required documentation and reporting, including DOT Inspection Reports and tracking of DOT violations.

Consistently meet deadlines and follow through on assigned tasks.

Qualifications :

Proven ability to excel in a dynamic, fast-paced environment.

Strong problem-solving skills with a forward-thinking mindset.

Excellent verbal communication skills; able to communicate clearly with team members and supervisors.

Highly detail-oriented with a commitment to accuracy.

Exceptional customer service skills with a professional and courteous approach.

Proficient with computers and common software applications.

Schedule :

Hours : MondayFriday or TuesdaySaturday, 7 : 00 AM 3 : 30 PM

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.