Military Senior Guest Advisor

Military Senior Guest Advisor

Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques. This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities.

Essential Job Duties and Responsibilities

• Selling Passion : Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals.
• Provide world-class guest service : promptly greet guests, respond to guest questions / concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them
• Promptly process accurate guest purchases / return transactions via Point-of-Sale (POS) computer system
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally
• Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided
• Solution Selling Focus : Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest.
• Promote GameStop's unique guest benefits : new title reservations program and Power Up Rewards guest loyalty program.
• Team Support : Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team.
• Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world?class guest service is consistently provided.
• Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed.
• Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company / store policies procedures, and guidelines.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.
• Operational Agility : Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store.
• Assist managers with store inventory counts, stocking / restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor
• Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system
• Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines
• Check shipments for discrepancies / shortages and record any discrepancies in the POS system
• Visually inspect associates' and managers' packages and / or belongings at store closing or at the end of a shift
• Supervise and delegate tasks to Game Advisors in absence of management
• Verify Game Advisors' hours worked for the week and accurately close out the payroll week in absence of management.

Related Competencies