Senior Associate – Communications Program Lead

Location Designation :

Hybrid – 3 days per week

Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of an inclusive team guided by our belief to always be there for each other-providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

The Artificial Intelligence and Data (AI&D) Operations team is seeking a dynamic and creative Program Lead to energize learning and connection across our AI, Data, and Technology teams—and across the broader enterprise. This role focuses on delivering value to the company by ensuring that opportunities for engaging with high quality content to accelerate learning and innovation and adopting best practices are provided and communicated. This role is ideal for someone who thrives at the intersection of education, community building, and program management and is highly organized, collaborative, and creative.

As a Program Lead, you will be in a high-visibility and impactful role and be responsible for designing and delivering learning experiences, fostering active communities of practice, and orchestrating events that spotlight strides made in the AI, Data, and Technology space. In this cross-functional role, you will balance priorities of deliver high-quality programs on time while enhancing user experiences and supporting change management efforts.

What You’ll Do :

You will serve as an integral member of the AI&D Operations team and lead efforts that support Education and Engagement, shaping the strategy and execution of learning and engagement efforts that foster enterprise-wide connection, innovation, and knowledge-sharing.

Program Design and Execution :

Partner with the Education and Engagement Manager to plan and deliver a portfolio of programs that support continuous learning, collaboration, and awareness across AI&D and the enterprise.

Design and execute high-impact in-person and virtual events, including hackathons, speaker series, showcases, workshops, and community meet-ups.

Manage end-to-end event logistics, including scheduling, communications, tech setup, material creation, and post-event engagement.

Communication and Content Development :

Create compelling written and visual communications-including presentations, intranet posts, short-form videos and digital signage-to promote initiatives and drive participation.

Translate complex and technical information into engaging, accessible content tailored to diverse internal audiences.

Community and Stakeholder Engagement :

Identify and cultivate opportunities to grow communities of practice and strengthen engagement across technical and non-technical teams.

Act as a liaison between teams to surface needs and align education and engagement efforts with strategic goals.

Measurement and Continuous Improvement :

Develop and track metrics to assess program impact and employee engagement.

Use feedback and insights to continuously iterate and improve offerings.

Bring fresh ideas and a culture of experimentation to every initiative.

Required Skills :

Experience : 6 years of experience in program coordination, employee engagement, event planning, or change management and program development. Experience delivering educational or culture-building programming and building strong relationships in a technology-driven organization is a strong plus.

Project Management Skills : Demonstrated ability to manage multiple initiatives simultaneously with attention to detail and high-quality execution.

Change Management Skills : Demonstrated resilience and tenacity to keep community energized and reinforce engagement to realize business benefits.

Communication : Excellent written and verbal communication skills, with an ability to tailor messaging to technical and non-technical audiences.

Collaboration : Strong interpersonal skills and a collaborative mindset. Comfortable working with cross-functional teams and in matrixed environments.

Initiative : A proactive, self-starter with a hands-on, roll-up-your-sleeves attitude.

Creativity : Ability to design innovative and engaging learning experiences.

Adaptability : Comfortable navigating ambiguity and evolving priorities in a fast-paced setting.

Technical Knowledge : Strong proficiency with collaboration and content tools.

Education : Bachelor’s degree.

Preferred Skills :

Design, content creation, or digital storytelling experience.

High interest or background in AI, data, or technology fields.

Experience working within a large, complex enterprise.

Experience using metrics to drive iteration and improvement.

Bachelor’s degree required, advanced degree a plus.

Pay Transparency

Salary Range : $95,000-$162,500

Overtime eligible : Exempt

Discretionary bonus eligible : Yes

Sales bonus eligible : No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

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