Teller II (Client Services Representative II), Kalamazoo Downtown Banking Center, Kalamazoo, MI

Teller II (Client Services Representative II), Kalamazoo Downtown Banking Center, Kalamazoo, MI

Responsible for developing client relationships by providing clients with friendly service and meeting service needs by conducting transactions and uncovering other opportunities to promote additional services.

Essential Requirements :

• Processes financial transactions for clients accurately and efficiently.
• Identifies client needs, promotes products and services and refers clients to the appropriate business partner if needed.
• Builds client loyalty; establishes client relationships, including addressing each client by name.
• Consistently delivers exceptional customer service to each and every client.
• Balances cash drawer and completes end of day work.
• Ability to work with established policies, procedures and guidelines.
• Participates in retail sales programs to help meet personal and banking center goals.
• Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position.
• Operational duties will also be shared with the branch team such as balancing the ATM, vault and end of day work.
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and complies with the requirements.

Non-Essential Functions :

Experience / Skills :

Education :

Travel Requirements :

Physical Demands :

Equipment :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.