Talent.com
Hotline Agent (Full-Time; Work From Home)
Hotline Agent (Full-Time; Work From Home)Strategic Management • VA, USA
Hotline Agent (Full-Time; Work From Home)

Hotline Agent (Full-Time; Work From Home)

Strategic Management • VA, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters.remote]
  • [filters_job_card.quick_apply]
[job_card.job_description]

Objective

The Hotline Agent (Full-Time, Remote) supports the Compliance Resource Center's (CRC) Hotline Service Center. The duties of the role include receiving incoming calls regarding any wrongdoing, potential fraud, waste, abuse and mismanagement occurring in an organization.

Hours vary but are in the range of : 6 : 30-3 : 30p EST for weekdays and 5pm-2am for weekends. Weekdays, weekends, and holidays (with holiday pay) required. Laptop provided.

Essential Functions

  • Interview and engage each caller and accurately capture the conversation with the caller by completing a written report.
  • Assist with further investigation of the call through gathering additional information
  • Logging call information in SharePoint database.
  • Follow regulatory procedures while documenting calls and speaking with callers.

Required Education and Experience

  • Problem-solving abilities, compassionate support, and customer de-escalation skills.
  • Acknowledging caller concerns, while keeping call times limited using effective interviewing skills.
  • Maintaining composure during stressful situations.
  • Associate degree (Psychology, Health Administration, or related).
  • Proficiency in the Microsoft Office Suite.
  • Strong English writing and editing skills.
  • Resident of VA, MD, DC, FL, WI, AZ, or UT.

    • Preferred Education and Experience

  • Bachelor's degree (Psychology, Health Administration, or related).
  • 2-3 years of Customer Service or Call Center experience.
  • Conversational fluency in Spanish and ability to accurately translate in-coming hotline calls from Spanish-speaking callers.

    • Benefits

    Company provided laptop; PTO package (vacation and sick); Medical insurance and 401(k) with employer contributions; 100% premiums covered by employer for Dental, Group Term Life Insurance, Short and Long Term Disability; Paid / Floating holidays; Vision and Additional Life Insurance available; EAP.

    Job Posted by ApplicantPro

    [job_alerts.create_a_job]

    Fulltime • VA, USA

    [internal_linking.similar_jobs]
    Travel Physical Therapist (PT) - $1,718 to $1,909 per week in Northern Virginia, VA

    Travel Physical Therapist (PT) - $1,718 to $1,909 per week in Northern Virginia, VA

    AlliedTravelCareers • Northern Virginia, VA, US
    [job_card.full_time]
    AlliedTravelCareers is working with All Medical Personnel to find a qualified Physical Therapist (PT) in Northern Virginia, Virginia, 20187!. Plans and conducts segments of treatment programs design...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist (PT) - $1,960 per week in Virginia

    Travel Physical Therapist (PT) - $1,960 per week in Virginia

    AlliedTravelCareers • All Cities, VA, US
    [job_card.full_time]
    KPG Healthcare is currently seeking Physical Therapists to fill Travel and Local Contract opportunities throughout our network of hospitals. Location - Fredricksburg, Virginia.Certifications : NPTE, ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Locums / OB-GYN / Job / Virginia

    Locums / OB-GYN / Job / Virginia

    Hayman Daugherty Associates • Not Specified, Virginia, United States
    [job_card.permanent]
    Locums OB-GYN Physician Job near Roanoke, Virginia The site is looking to add locum providers as upcoming coverage dates will be needed. Incoming physician must be Board Certified, 24 Hour Beeper Ca...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Physician / Pain Management / Virginia / Locum Tenens / Locums Pain Medicine job in Virginia

    Physician / Pain Management / Virginia / Locum Tenens / Locums Pain Medicine job in Virginia

    Hayman Daugherty Associates • Not Specified, Virginia, United States
    [job_card.full_time] +1
    Locum Pain Medicine Physician Job in Virginia Seeking Pain Medicine physicians for long-term locum coverage near Danville, VA. Job Details : Coverage Date : ASAP - Ongoing Coverage Type : No Call Pract...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Service Associate

    Service Associate

    ExpertJobMatch • VA, United States
    [job_card.full_time]
    Overview We are looking for motivated, reliable individuals to join our team in a flexible Work From Home position.This role is ideal for candidates seeking remote work, stable hours, and the abil...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist - $2,028 per week

    Travel Physical Therapist - $2,028 per week

    AHS Staffing • Appomattox, VA, United States
    [job_card.full_time]
    AHS Staffing is seeking a travel Physical Therapist for a travel job in Appomattox, Virginia.Job Description & Requirements. AHS Staffing is looking for a SNF Physical Therapist in Appomattox, VA fo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist

    Travel Physical Therapist

    AHS Staffing • Appomattox, VA, US
    [job_card.full_time]
    AHS Staffing is seeking a travel Physical Therapist for a travel job in Appomattox, Virginia.Job Description & Requirements. AHS Staffing is looking for a SNF Physical Therapist in Appomattox, V...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Travel Physical Therapist (PT) in Appomattox, VA

    Travel Physical Therapist (PT) in Appomattox, VA

    AlliedTravelCareers • Appomattox, VA, US
    [job_card.full_time]
    Competitive weekly pay (inquire for details) .AlliedTravelCareers is working with AHS Staffing to find a qualified Physical Therapist (PT) in Appomattox, Virginia, 24522!.AHS Staffing is looking fo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Locums / Surgery General / Job / Virginia

    Locums / Surgery General / Job / Virginia

    Hayman Daugherty Associates • Not Specified, Virginia, United States
    [job_card.permanent]
    General Surgeon needed in Virginia.This is both outpatient and inpatient practice setting.This position may require some in-office for follow-ups after ED visits or same day emergency call in's.Cal...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Travel Radiation Therapist - $2,520 per week in Virginia

    Travel Radiation Therapist - $2,520 per week in Virginia

    AlliedTravelCareers • All Cities, VA, US
    [job_card.full_time]
    KPG Healthcare is currently seeking Radiation Tharapists to fill Travel and Local Contract opportunities throughout our network of hospitals. Certifications : ARRT(T), BLS, State License (if applicab...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Nuclear Medicine Tech - $2,408 per week in Virginia

    Travel Nuclear Medicine Tech - $2,408 per week in Virginia

    AlliedTravelCareers • All Cities, VA, US
    [job_card.full_time]
    KPG Healthcare is currently seeking Nuclear Med Techs to fill Travel and Local Contract opportunities throughout our network of hospitals. Certifications : CMNT, State License (if applicable), BLS.No...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist (PT) - $2,028 per week in Appomattox, VA

    Travel Physical Therapist (PT) - $2,028 per week in Appomattox, VA

    AlliedTravelCareers • Appomattox, VA, US
    [job_card.full_time]
    AlliedTravelCareers is working with AHS Staffing to find a qualified Physical Therapist (PT) in Appomattox, Virginia, 24522!. AHS Staffing is looking for a SNF Physical Therapist in Appomattox, VA f...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Office Services Specialist - Mental Health (Part-Time) #W0024 : Buckingham Correctional Center

    Office Services Specialist - Mental Health (Part-Time) #W0024 : Buckingham Correctional Center

    State of Virginia • Buckingham, VA, United States
    [job_card.full_time]
    Title : Office Services Specialist - Mental Health (Part-Time) #W0024 : Buckingham Correctional Center State Role Title : Admin and Office Spec II Hiring Range : $17. Pay Band : 2 Agency : Dept of Cor...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Travel Physical Therapist (PT) - $2,407 per week in Virginia

    Travel Physical Therapist (PT) - $2,407 per week in Virginia

    AlliedTravelCareers • All Cities, VA, US
    [job_card.full_time]
    KPG Healthcare is currently seeking Physical Therapists to fill Travel and Local Contract opportunities throughout our network of hospitals. Location - Winchester, Virginia.Certifications : NPTE, Sta...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist (PT) - $1,749 to $3,413 per week in Virginia

    Travel Physical Therapist (PT) - $1,749 to $3,413 per week in Virginia

    AlliedTravelCareers • All Cities, VA, US
    [job_card.full_time]
    Interested in this assignment? Or maybe you still have not found what you are looking for? Contact one of our specialty-specific recruiters to get access to our vast network of open jobs, including...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist (PT) in Virginia

    Travel Physical Therapist (PT) in Virginia

    AlliedTravelCareers • All Cities, VA, US
    [job_card.full_time] +1
    Competitive weekly pay (inquire for details) .KPG Healthcare is currently seeking a dedicated and experienced Physical Therapist for a permanent position. As a Physical Therapist, you will play a cr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist (PT) - $789 per week in Appomattox, VA

    Travel Physical Therapist (PT) - $789 per week in Appomattox, VA

    AlliedTravelCareers • Appomattox, VA, US
    [job_card.full_time]
    AlliedTravelCareers is working with Skyline Med Staff to find a qualified Physical Therapist (PT) in Appomattox, Virginia, 24522!. Join the Top- Rated Travel Healthcare Team! Skyline Med Staff was ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Maintenance Engineer

    Assistant Maintenance Engineer

    Evergreen Solutions 4U, Inc. • Northern Virginia, VA, US
    [job_card.full_time] +1
    Position Location : Manassas, VA .Pay Rate : $22–$25 per hour (based on experience) .Schedule : Full-time, Monday–Friday (40 hours per week) . The Assistant Engineer supports the operation, inspection,...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]